Commercial Vehicle Uptime Manager

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.

As Australia's largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Australia is a key global development hub for Ford, leading the creation of vehicles including the Ranger, Ranger Raptor, and Everest models sold in around 180 markets worldwide.

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Our iconic Mustang is Australia's No. 1 Sports Car, while Everest is the segment's top seller. The Ranger remains Australia's best-selling vehicle.

These achievements reflect our commitment to innovation and customer satisfaction. We don't just build award-winning vehicles—we build careers.

Our employee benefits include:

• Discounted lease car options
• Additional Leave days
• Multiple Employee Resource Groups – Ford Pride, Women of Ford, and Ford Empowering Diverse Abilities
• Flexible Work Arrangements
• Growth and development opportunities via training
• Paid parental leave from day 1
• Comprehensive Employee Assistance Program
• Wellness Programs including free flu vaccinations and health checks
• Paid volunteer days

About the Role

We aim to make commercial fleet operations easy and hassle-free through an integrated ecosystem of fleet-focused solutions.

We seek a strategic leader to drive the Uptime Pillar across our International Markets, starting with Australia and expanding to Asia and Africa. You will ensure seamless fleet operation by monitoring uptime, leading issue resolution, and developing uptime strategies. Building processes to reduce vehicle downtime for our fleet customers is key.

Reporting to the IMG Commercial Business Director in Thailand, you will collaborate closely with our Australian FCSD and Fleet Sales teams to define effective processes and lead initiatives that enhance fleet uptime, boosting customer productivity and our success.

This hybrid role requires four days per week at our Richmond office.

Key Responsibilities

• Drive Fleet Uptime & Issue Resolution: Monitor uptime metrics, lead resolution teams, and ensure swift problem solving to minimize vehicle downtime.
• Develop Strategic Uptime Initiatives: Analyze customer pain points, capabilities, and competitors to craft a robust uptime strategy, leading global prioritization and market alignment.
• Lead Implementation & Rollout: Plan and manage pilot programs, define success metrics, and coordinate with stakeholders for solution deployment.

About You

• Minimum 5-7 years in fleet management, vehicle service operations, or related fields with a focus on uptime and issue resolution.
• Understanding of commercial fleet needs and operational challenges.
• Expertise in downtime prevention, industry best practices, and business models.
• Proven record in strategic initiatives to improve efficiency and customer satisfaction.
• Experience designing processes to reduce off-road time and improve service.
• Strong analytical, leadership, communication, and stakeholder engagement skills.

If you're ready to be part of this exciting transformation, Apply Now.

Equal Opportunity

Ford Australia values diversity and inclusivity. If you need support or adjustments in the recruitment process, contact our Inclusion and Talent Lead.

Applicants must be legally authorized to work in Australia. Verification will be required at hire. Applications close on Friday, 12 September 2025, but early applications are encouraged as interviews will start before this date. We will contact only shortlisted candidates.

Ford collects your personal information to consider your application, may share it with related entities, and handles it according to Ford's privacy policy ). For inquiries, contact 13 FORD.

J-18808-Ljbffr