Head of Platforms and Digital Services – Australia

Head of Platforms and Digital Services – Australia & New Zealand

Join to apply for the Head of Platforms and Digital Services – Australia & New Zealand role at Citi.

Platforms and Digital Services (PDS) is part of the Services division. Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi's global network.

The Head of Platforms and Data Services is crucial for Citi\'s digital transformation in Australia & New Zealand. This role is responsible for leading the digital strategy for the Services business, driving consistency and progress across key must-win areas including Platforms, Onboarding, Data, and the Global Billing System (GBS). A core part of this involves leading the development and commercialization of the digital product suite and spearheading digital transformation initiatives. The role requires collaboration with various global, cluster and country product teams, as well as Services Heads, Sales, Relationship Management, Technology, Operations, Service, Legal, and Compliance functions. Effective negotiation, advanced communication, and strong interpersonal and leadership skills are essential for influencing senior stakeholders, prioritizing initiatives, and building a product framework to ensure accelerated progress.

Key responsibilities

• Lead and inspire the Australia & New Zealand Platform and Data Services team, fostering a culture of creative and strategic thinking.
• Develop and articulate a compelling 3-5 year product strategy and execution roadmap for Platform and Data Services in Australia & New Zealand, including managing investment prioritization.
• Champion a world-class product development culture, driving continuous innovation and ensuring product enhancements meet strategic and financial objectives.
• Define, develop, and execute AI/ML use cases in partnership with global teams, aligning with Services business priorities.
• Drive customer segmentation, product positioning, pricing, and marketing strategies for each client segment.
• Explore and develop products and propositions that address clients' end-to-end needs, including pre- and post-onboarding services.
• Execute the strategic digital roadmap, leading marketing campaigns and product communications to launch digital capabilities and drive adoption across the Australia & New Zealand user base.
• Act as the voice of the customer, integrating client and country/cluster feedback into the global product roadmap, strategy, and design to deliver best-in-class client experience.
• Monitor current market and industry trends, identifying strategic opportunities and fostering potential partnerships/alliances with Fin-tech providers for enhanced connectivity.
• Partner closely with global, cluster and country product managers, Technology, Testing, Marketing, Legal, Compliance, Client Operations, and other functional stakeholders to ensure alignment on strategies and achieve timely, high-quality product delivery.
• Establish and maintain dynamic management and communication processes with all partners to ensure clear roles, responsibilities, and effective governance.
• Develop products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency), actively analyzing product profitability, competition, and market positioning to maintain Citi's leadership.
• Steer strategic initiatives and commercialize Citi\'s Platforms and Data services capabilities for the Australia & New Zealand markets, working with Sales/Banking/Client Onboarding/Account Managers to ensure effective deal closure and revenue realization.
• Appropriately assess risk in all business decisions, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients, and assets.
• Ensure compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance to ensure a robust governance and control infrastructure.
• Be familiar with and adhere to Citi's Code of Conduct, Policies and Procedures.
• Attract, motivate, and retain top talent, focusing on building bench strength and creating a high-performing team through strong leadership practices.
• Establish and maintain optimal organizational and headcount structures to achieve product group's financial and strategic objectives.
• Effectively supervise the activity of others and foster accountability.

Skills and Experiences Required

• 10+ years' experience with 5+ years relevant product management experience as a head, preferably with a background in banking products.
• Experience working with external clients. Previous experience in client service operations a plus.
• Excellent verbal, digital, and written communication skills. Strong presentation skills.
• Proven experience launching products to market.
• Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
• Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
• Passion for the customer and their experience.
• Intellectual curiosity, analytical and conceptual thinker.
• Excellent analytical, interpretive, and problem-solving skills.
• Proven track record of bringing diverse groups and perspectives to work against a common goal.
• Demonstrated people management skills with ability to motivate large teams and drive results.
• Process Management knowledge with a propensity for detail and comprehensiveness of content.
• Ability to collaborate and clearly communicate with senior members of an organization.
• Project Management skills with experience leading large cross functional initiatives.
• Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions.
• Self-aware with ability to adapt to various situations, rapidly assimilate and report on complex information while creating a future vision.

Behavioural Competencies

• The role requires an ability to communicate effectively and constructively at all levels in a multi-cultural global organization.
• Outstanding relationship skills - ability to partner and work collaboratively with all groups, developing productive and trusted relationships, and advisory with business and regional / global Product team.
• Analysis and decision making - able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
• Able to influence at all levels without formal reporting lines.
• Self-starter - positive, energetic, and able to prioritize appropriately and act decisively.

Education

• Bachelor's/University degree, Master's degree preferred

Equal Opportunity Statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Accessibility: If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

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