Host Responsibility Coordinator

3 weeks ago

Adelaide, South Australia SkyCity Adelaide Full time

Join to apply for the Host Responsibility Coordinator role at SkyCity Adelaide

SkyCity is seeking Host Responsibility Coordinators to join the team on a Part Time basis. In this crucial position, you'll oversee the well-being of our customers, diligently monitoring for any signs of problematic gambling behaviour or alcohol-related issues. Cultivating strong relationships with both customers and colleagues, you'll be instrumental in fostering a safe and responsible gaming environment. Join us in this vital mission of care and accountability.

Overview

Role: Host Responsibility Coordinator (Part Time). You will look after customers' safety and ensure business compliance by supporting the Host Responsibility programme effectively. Tasks include monitoring activities and processes to minimise gambling and alcohol related harm and documenting interactions clearly. Strong communication, comfort with data interpretation across computer systems, and professionalism are essential.

Responsibilities
  • Monitoring all customers for signs of problematic gambling behaviour and/or alcohol related issues
  • Building professional relationships with customers, staff and external services as required
  • Negotiating realistic outcomes to support people to play within their means
  • Providing support to staff in the identification and reporting of gambling related harm
  • Reporting to senior staff and regulators as needed on Host Responsibility activities
What you will look like

You must be able to work autonomously and have the availability to work a 24x7 rotating roster that includes days, nights, weekends and public holidays. Outstanding negotiation, written and verbal communication skills are essential. A genuine desire to help people change for the better, a warm, empathetic and approachable personality, and a high level of integrity and confidentiality are equally important. Fluency in a second language is advantageous. Previous experience in the gaming industry, welfare or community service environments will be highly regarded but is not essential.

What's in it for you?

Besides working with great people and gaining firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including:

  • Free employee meals available at our employee restaurant
  • In-house dry-cleaning service, available for personal use at a discounted rate
  • Subsidised car parking and public transport tickets
  • Discounts across SkyCity Adelaide venues
  • Discount health insurance, free flu vaccinations, skin checks and other health checks
  • Employee reward and recognition programs
  • Fantastic career and professional development opportunities
  • Access to Employee Assistance Program (EAP)

At SkyCity, our career opportunities are as diverse as our workforce. We're centred on capability and performance, regardless of gender, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine and adapt so you can chart your path with us.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Design, Art/Creative, and Information Technology
Industries
  • Hospitality

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