Desktop Support Engineer

5 days ago

Orange, Australia Datacom Full time
Overview

Desktop Support Engineer - Dubbo and Parkes

This role is onsite, working either entirely in Parkes or between Parkes and Dubbo. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.

Base pay

A$60,000.00/yr - A$80,000.00/yr

What You'll Do
  • Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
  • Assisting new users with their IT hardware collection and setup
  • Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment ready prior to release to customers
  • Recording all customer contacts in the appropriate ITSM tool
  • Keeping customers updated with regards to their tickets
  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer infrastructure as directed
  • Initiate and drive service and process improvement
  • Follow best practice methodologies and adhere to recognised ITIL processes (eg: Change/Release)
What You'll Bring
  • Exceptional customer experience with regard to end user services
  • The ability to prioritise work to ensure achievement of all service level agreements
  • Sound knowledge of laptops, desktop PCs, printers, media and AV equipment and mobility devices
  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management
Why join us

Datacom is one of Australia and New Zealand's largest suppliers of information technology professional services. We maintain a dynamic, agile, small business feel and value our people in a collegial, flat-structured environment. Perks include social events, remote working, flexi-hours and professional development opportunities.

Other details: This role supports Datacom's customers and operates within the company culture and services described above.


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