Records Management Officer

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Wollongong is a great place to work, live and play Our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people. We lead with courage, openness and curiosity and believe our employees are the key to our success.

The opportunity

Are you a strategic thinker who enjoys solving problems creatively? Do you thrive in a collaborative environment while also being confident working independently?

Wollongong City Council is looking for a Records Management Officer to join our team and help lead the way in records and information management.

In this role, you''ll work side-by-side with a fellow Records Management Officer, sharing ideas and responsibilities to deliver innovative, effective solutions. You''ll also collaborate with members of the broader Information Management and Technology team, contributing your expertise to ensure Council''s physical and electronic records are well-managed throughout their lifecycle—including appraisal and disposal. A key part of your role will be delivering training and tailored advice to staff across the organisation, empowering them to capture and manage records accurately and consistently. We''re looking for someone with demonstrated project management experience in records management, who can contribute to key initiatives and help embed continuous improvement across our systems and processes.

What your day-to-day might look like

• Collaborating with your teammates to manage Council''s records lifecycle
• Leading and supporting records-related projects, including optimisation of our Electronic Document and Records Management System (EDRMS)
• Delivering engaging training sessions and providing expert guidance to staff
• Identifying opportunities for improvement and implementing innovative solutions
• Ensuring compliance with records management policies and best practices

This is a Permanent Full-Time position. Salary from: $88,389 to $99,044 per annum plus superannuation (Salary package will be assessed based on skills, experience and qualifications).

This is an opportunity to bring your records management experience into a role where you''ll make a real impact. You''re confident and capable, with a solid foundation in records and information management and a track record of applying your skills in practical, hands-on ways. You work well independently but also thrive in close collaboration with colleagues who share your passion for smart, effective solutions. You''re a natural problem solver with strong customer service skills, you''re comfortable delivering training to staff across diverse areas of the business. You''re ready to deepen your understanding of how Local Government supports the community, while helping shape the future of information management at Wollongong City Council.

• Work-life balance We offer hybrid work options, flex-time, and rostered days off.
• Great working conditions 35-hour week or a 9-day fortnight with a regular rostered day off.
• Career growth Opportunities for development, recognition programs, study assistance, and leadership programs.
• Leave and wellbeing Generous leave provisions and wellbeing programs, including Employee Assistance Program and discounted gym memberships.

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on Apply to be redirected to Wollongong City Council''s job vacancy page. If you have questions related to the job, contact Heather Kennedy, Coordinator Records & Information Management, on