Service Delivery Manager

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

The Department of Education is seeking a highly motivated Service Delivery Manager to join our Web and Digital Production team. You will play a pivotal role enhancing our SharePoint Online service offering, leading our community of practice, and fostering user engagement including adoption of SharePoint Online.

If you are passionate about the digital world and thrive in a fast-paced and diverse environment, this is the perfect opportunity for you.

About The Department Of Education

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us .

About The Role

As part of the Web and Digital Production team, there will be opportunities for growth to expand your skills as we also provide web content services, web design, technical development, online course development and digital media services. We encourage innovation and creativity and believe in providing our team members with the resources they need to flourish in their roles.

Responsibilities Include

  • Lead the enhancement of our SharePoint Online service offering, with a focus on improving service delivery and client satisfaction.
  • Plan and define roadmap requirements for SharePoint Online in collaboration with the Product Manager, aligning with client needs and market trends.
  • Investigate and implement Enterprise Search; ensuring effective indexing of information resources to strengthen search capabilities and drive operational efficiency.
  • Engage directly with clients to understand their requirements and deliver tailored solutions.
  • Contribute to faster access to information, increased productivity, and improved client satisfaction across the organisation.
  • Undertake specific or ad hoc tasks as assigned by management.
  • Contribute to creating a workplace that embraces diverse backgrounds, perspectives, and life experiences.

About You

It would be highly desirable to have the following skills and experience:
  • Proven experience in SharePoint Online and on-premises.
  • Strong background in service delivery management, with experience in enhancing web-based platforms.
  • Ensure DoE's communication and intranet strategy supports organisational goals by facilitating efficient communication, collaboration, and access to essential information and services.
  • Have the ability to break down information silos by defining and implementing an intuitive enterprise search functionality that enables users to easily locate and retrieve relevant content.
  • Proven client engagement skills, enabling you to understand requirements and provide tailored solutions.
  • Proven experience with a team IT job ticketing system and triaging client requests; experience with ServiceNow a plus.
  • Adept at planning and defining strategic roadmaps, ensuring alignment with client needs and industry trends.
  • Collaborative team player, capable of working with cross-functional teams to develop and refine strategies.
  • Results-driven, with a focus on improving operational efficiency, client satisfaction and service delivery.

Contact Name: Steven Daley, Manager,

Closing Date: Sunday, 31 August 2025.

Interested? To Apply:
  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
  • A maximum two-page summary outlining your interest and suitability for the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

Occupational group IT & Telecommunications
#J-18808-Ljbffr

  • IT - Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Technado Pty Ltd Full time

    Add expected salary to your profile for insightsAbout the roleTechnado Pty Ltd has an exciting opportunity for an experienced IT Service Delivery Manager to join their team. As the IT - Service Delivery Manager, you will play a key role in overseeing the efficient and effective delivery of IT services to the organisation. This full-time position is based in...

  • IT - Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Technado Pty Ltd Full time

    Add expected salary to your profile for insightsAbout the roleTechnado Pty Ltd has an exciting opportunity for an experienced IT Service Delivery Manager to join their team. As the IT - Service Delivery Manager, you will play a key role in overseeing the efficient and effective delivery of IT services to the organisation. This full-time position is based in...

  • It Service Delivery Manager

    3 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Add expected salary to your profile for insightsAbout the roleTechnado Pty Ltd has an exciting opportunity for an experienced IT Service Delivery Manager to join their team. As the IT - Service Delivery Manager, you will play a key role in overseeing the efficient and effective delivery of IT services to the organisation. This full-time position is based in...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Fusion5 Full time

    Service Delivery Manager - Finance and Operations Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5 Get AI-powered advice on this job and...

  • Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Fusion5 Limited Full time

    Service Delivery Manager - Finance and OperationsDrive outcomes, build trust, and grow your career with Fusion5Own client relationships and lead service delivery successJoin a leading Transformation PartnerAt Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We're seeking a...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Fusion5 Limited Full time

    Service Delivery Manager - Finance and OperationsDrive outcomes, build trust, and grow your career with Fusion5Own client relationships and lead service delivery successJoin a leading Transformation PartnerAt Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We're seeking a...

  • Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Fusion5 Full time

    Service Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job and more...

  • Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Fusion5 Full time

    Service Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job and more...

  • IT Service Delivery Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeManagement Full time $120,000 - $150,000

    About the RoleWe are seeking an Operations Manager to oversee the technical delivery of services provided by the Platform Development team.This includes managing staff responsible for application deployment, device configuration and provisioning, scripting and automation, and some application development. A background in technologies such as Intune, Active...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Charter Care Services Pty Ltd Full time

    Charter Care Services is a premium values-based registered NDIS service provider.We prioritize working closely with our participants as we assist them to enjoy their best lives possible in their own homes and communities.Our teams provide support to NDIS participants across South-East Queensland 24/7 through individualised support service delivery including...