IT Service Delivery Manager

24 hours ago

Brisbane, Queensland, Australia beBeeManagement Full time $120,000 - $150,000
About the Role

We are seeking an Operations Manager to oversee the technical delivery of services provided by the Platform Development team.

  • This includes managing staff responsible for application deployment, device configuration and provisioning, scripting and automation, and some application development. A background in technologies such as Intune, Active Directory, SCCM, Group Policy, PowerShell, and C++ is highly desirable.
  • Project Management Skills - You will be expected to be familiar with project management methodologies and can coordinate, allocate resources and track delivery of IT enabled projects.
  • The role also requires the ability to produce clear and accurate documentation, including change records aligned with ITIL practices, as well as design and process documentation to support ongoing service improvement and knowledge sharing.
  • Strong customer focus - Maintain a strong customer focus by ensuring that all services are delivered with the customer in mind, aiming for the best possible outcomes.
Responsibilities

The successful candidate will have the following responsibilities:

  • Lead and manage the Platform Development team to ensure the successful delivery of IT enabled projects.
  • Develop and implement effective strategies to improve the quality and efficiency of IT services.
  • Maintain a high level of customer satisfaction through regular communication and issue resolution.
  • Collaborate with other teams to ensure alignment and coordination of IT services.
Requirements

To be successful in this role, you will need:

  • A strong background in IT project management and delivery.
  • Experience working with IT service management frameworks such as ITIL.
  • Excellent communication and interpersonal skills.
  • Able to work collaboratively in a fast-paced environment.
What We Offer

In return for your skills and experience, we offer:

  • A competitive salary package.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to work on exciting and challenging IT projects.
How to Apply

If you are interested in this role, please submit your application via our online portal. We look forward to hearing from you

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