IT - Service Delivery Manager
2 weeks ago
Add expected salary to your profile for insights
About the role
Technado Pty Ltd has an exciting opportunity for an experienced IT Service Delivery Manager to join their team. As the IT - Service Delivery Manager, you will play a key role in overseeing the efficient and effective delivery of IT services to the organisation. This full-time position is based in Brisbane, QLD. The ideal candidate will combine strong leadership skills with deep technical knowledge and a passion for customer service.
What you'll be doing
Lead, mentor, and develop a team of helpdesk technicians to ensure high performance and professional growth.
Manage the day-to-day activities of the IT service delivery team, ensuring high levels of customer satisfaction
Develop and implement service level agreements, monitor performance metrics and identify opportunities for improvement
Manage staffing schedules, workload distribution, and shift coverage to maintain optimal support availability.
Maintain strong relationships with internal stakeholders, ensuring their IT needs are met effectively.
Communicate service updates, outages, and resolutions clearly and professionally.
Managed technical resources between IT service desk and IT projects.
Act as the primary escalation point for complex or high-impact issues.
What we're looking for
Experience in an IT service delivery management role, ideally in a fast-paced, technology-driven environment, MSP experience required.
Strong understanding of IT frameworks and best practices
Excellent problem-solving and analytical skills with the ability to translate data into actionable insights
Exceptional communication and stakeholder management skills, with the ability to liaise effectively with both technical and non-technical teams
Proven track record of leading and motivating high-performing teams
Experience in managing remote or hybrid support teams.
About us
Technado Pty Ltd is a leading provider of innovative IT solutions and services. Our mission is to empower our clients to achieve their business objectives through the strategic application of technology. With a strong focus on customer service and innovation, we have established a reputation as a trusted partner for organisations across a range of industries.
Apply now to join our team as the IT - Service Delivery Manager and be a part of our exciting journey.
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Your application will include the following questions:How many years' experience do you have as an Information Technology Service Delivery Manager? How many years' experience do you have in the IT industry? Which of the following statements best describes your right to work in Australia? Do you have technical support experience? What's your expected annual base salary? Do you have a current Australian driver's licence?
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