NOC Engineer

The NOC Engineer is responsible for ensuring the reliability, stability, and performance of network services in a 24/7 operational environment. This role involves monitoring network operations, responding to incidents, and working to optimize overall network efficiency. The NOC Engineer is a key contributor to maintaining uninterrupted network services and supporting business objectives through effective incident management and process improvements.

• Monitoring network infrastructure and services continuously for performance, availability, and stability.
• Responding promptly to alerts, assessing the severity of events, and taking appropriate actions to address issues.
• Troubleshooting and resolving network-related incidents and customer faults within agreed Service Level Agreements (SLAs).
• Escalating unresolved or critical incidents to higher-level support teams as required.
• Maintaining clear and effective communication with stakeholders and customers regarding incident updates and resolutions.
• Providing accurate updates in the incident tracking tool.
• Collaborating with relevant teams to reduce the likelihood of incidents reoccurring.
• Assisting with network maintenance, upgrades, impact analysis, and other planned changes to minimize operational impact.
• Adhering to change control procedures, ensuring risks are assessed and properly mitigated before implementation.
• Maintaining and updating documentation related to operational processes, incident resolution, and troubleshooting methods.
• Contributing to building a centralized knowledge base to enhance team efficiency and collaboration.
• Proactively identifying opportunities to improve network efficiency and performance.

• 2-5 years telco experience, ideally in technical involvement, including network management, equipment configuration and fault resolution processes.
• Ability to monitor voice network systems (VoIP, SIP, PBX) using NMS tools and ticketing platforms.
• Experience configuring and supporting voice hardware (routers, switches, SBCs, IP phones).
• Working knowledge in Cisco Call Manager, Avaya, Asterisk, Genesys (as applicable) platforms.
• Troubleshooting skills on packet analysis, call flow tracing and fault isolation.
• A strong understanding of network operations, including monitoring, troubleshooting, and performance optimization.
• Proven ability to respond effectively to network incidents and implement sustainable solutions.
• Excellent problem-solving and analytical skills to address operational challenges.
• Strong written and communication skills, with the ability to present technical information clearly to different audiences.
• Ability to work in a dynamic, challenging environment and prioritize tasks effectively.
• Capability to use Visio and MS Office tools.
• Ability to develop and maintain strong interpersonal working relationships.
• Thoroughness and a strong attention to detail.
• Ability to conceptualise systems that comprise people, processes and/or technologies and consider broader integration perspectives.

• Flexible hybrid way of working (from home and office)
• Stay Connected Mobile – Access to a free mobile plan
• Stay Connected NBN – Access to a free NBN 100 plan
• Your Leave – an additional 4 days of leave to be used whenever you like
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Don't meet every single requirement? That's OK. At TPG Telecom, we're committed to an accessible workplace where everybody can bring their authentic self to work. If you think this role is a great fit but some qualifications don't align with your experience, we still encourage you to apply — you might be the perfect candidate for a similar role with us. Learn more about life at TPG Telecom here.