Noc Engineer

2 days ago

Sydney, New South Wales, Australia Systra Anz Full time

Overview
Join to apply for the
NOC Engineer
role at
SYSTRA ANZ
.
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world. The NOC Engineer is responsible for first-line incident and fault management within the Sydney Trains DTRS network, working as part of a 24/7/365 shift team. Reporting to the Engineering Manager - Communications and functionally to the Network Operations Manager, this role ensures high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted KPIs. The NOC Engineer engages with clients, SYSTRA teams, and various stakeholders to resolve faults, support technical documentation, and continually improve service quality.
About the role
Responsibilities
Monitor and manage network incidents and faults; escalate as required.
Use tools such as SAP, EMC Smarts, and NMS applications for incident resolution and reporting.
Collaborate with field technicians, SYSTRA teams, and clients to maintain high network availability.
Contribute to technical documentation and continuous service improvement.
Demonstrate strong communication, teamwork, and client focus.
Conduct routine system health checks and manage maintenance activities.
Uphold company standards in quality, safety, and business processes.
About you
Bachelor's degree in Engineering.
Minimum 5 years' experience in cellular network NOC and customer support (GSM 2G preferred).
Proficient with Huawei BTS equipment, network statistics and configuration in 2G/4G/5G cellular networks.
Proficient with Huawei and Nokia transmission and core network equipment in 2G/4G/5G cellular networks.
Proficient with network logfile, call trace and events analysis.
Understanding of GSM-R rail telecommunications, cyber security, and virtualized network solutions.
Benefits
Benefits of working at SYSTRA include a comprehensive range of benefits, opportunities for professional development, support for Chartership status, access to continuous learning, and coverage of professional memberships and subscriptions. We offer flexible working arrangements and generous paid parental leave, with an inclusive workplace culture that values diversity. We also provide employee referral incentives. For more details view our benefits:
At SYSTRA ANZ, we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds.
Our values are centered around Connected Teams, Excellence and Bold Leadership
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