NOC Engineer

3 weeks ago

Sydney, New South Wales, Australia SYSTRA Full time

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NOC Engineer role at SYSTRA

SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world. The group operates in over 80 countries and supports clients in digital, ecological and energy transition to invent the mobility of tomorrow.

Context

The NOC Engineer is responsible for Level 1 incident and fault management within the Sydney Trains DTRS network, working as part of a 24/7/365 shift team. Reporting to the Engineering Manager – Communications and functionally to the Network Operations Manager, this role ensures high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted KPIs. The NOC Engineer engages with clients, SYSTRA teams, and various stakeholders to resolve faults, support technical documentation, and continually improve service quality.

Missions/Main Duties

  • Monitor and manage network incidents and faults; escalate as required.
  • Use tools such as SAP, EMC Smarts, and NMS applications for incident resolution and reporting.
  • Collaborate with field technicians, SYSTRA teams, and clients to maintain high network availability.
  • Contribute to technical documentation and continuous service improvement.
  • Demonstrate strong communication, teamwork, and client focus.
  • Conduct routine system health checks and manage maintenance activities.
  • Uphold company standards in quality, safety, and business processes.

Profile/Skills

About You

  • Bachelor's degree in Engineering.
  • Minimum 5 years' experience in cellular network NOC and customer support (GSM 2G preferred).
  • Proficient with Huawei & Nokia RAN, core and transmission equipment in 2G/4G/5G cellular networks.
  • Proficient with network logfile, call trace and events analysis.
  • Proficient with Huawei BTS equipment, network statistics and configuration.
  • Understanding of GSM-R rail telecommunications, cyber security, and virtualized network solutions.

Benefits Of Working At SYSTRA

At SYSTRA, we prioritise the well-being and professional growth of our employees by offering a comprehensive range of benefits. We support career development, Chartership status, and ongoing learning opportunities. We cover professional memberships and subscriptions to keep you connected to industry developments. Flexible working arrangements and generous paid parental leave are offered, along with an inclusive workplace culture. We also provide attractive employee referral incentives.

Click this link to view all our benefits:

At SYSTRA ANZ, we value diversity of thought and experience. Applications are encouraged from Aboriginal & Torres Strait Islanders and people from diverse backgrounds.

Our values are centered around Connected Teams, Excellence and Bold Leadership.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Rail Transportation

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