Welcome Desk Manager

6 days ago

Sydney, New South Wales, Australia Buscojobs Full time

W Hotels Sydney, New South Wales, Australia

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Join to apply for the Welcome Desk Manager role at W Hotels

W Hotels Sydney, New South Wales, Australia

3 days ago Be among the first 25 applicants

Join to apply for the Welcome Desk Manager role at W Hotels

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

  • W Sydney located at 31 Wheat Road is hiring a Welcome Desk Manager. Reporting to the Executive Assistant Manager of Rooms, this integral role will drive a guest-oriented mindset amongst the team and lead by example. You will support the team in creating Whatever / Whenever moments for our guests and continuously striving for service that goes above and beyond. Additional responsibilities include, but are not limited to;
  • Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills;
  • Driving W's Whatever Whenever Culture and Bonvoy Loyalty program;
  • Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines;
  • Responsible for the smooth and efficient operations of the Welcome Desk;
  • Ensures high standards of service that maximizes guests satisfaction;
  • Extensive knowledge of guest services procedures, financial procedures, and payment processes;
  • Establishes challenging, realistic and obtainable goals to guide operation and performance;
  • Utilises interpersonal and communication skills to lead, influence, and encourage others;
  • Advocates sound financial / business decision making; demonstrates honesty and integrity.

Benefits

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance ProgramGreat Places to Work' certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit / careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever / Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitality

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