Team Leader

3 weeks ago

Perth, Western Australia Endeavour Foundation Full time
Overview

Team Leader – Customer Care at Endeavour Foundation.

Join Endeavour Foundation as we transform inclusive employment outcomes across Australia.

About Inclusive Employment Australia (IEA)

Inclusive Employment Australia (IEA) is a national employment program led by Endeavour Foundation that empowers people with intellectual disability to prepare for, gain and sustain meaningful open employment. It focuses on person-centred support, employer engagement, and creating lasting inclusion in the workforce.

About The Role

As the Team Leader – Customer Care, you will lead a dedicated team supporting people with disability to access meaningful employment through the Inclusive Employment Australia (IEA) program. You'll oversee daily operations, coach your team to deliver person-centred service, and ensure a seamless, responsive experience for our customers. Your leadership will drive quality, compliance, and continuous improvement while fostering a supportive, inclusive culture aligned with Endeavour Foundation's purpose.

What You'll Be Doing
  • Coaching, developing and inspiring your team to consistently deliver excellent customer service.
  • Monitoring customer interactions and managing escalations to ensure timely resolution.
  • Driving continuous improvement in service delivery and compliance with contractual and legislative requirements.
  • Managing day-to-day operations, including workflows, KPIs, office coordination and site presentation.
  • Collaborating with stakeholders to foster inclusive community connections and support networks.
What You'll Bring
  • Proven leadership experience in customer service, employment services or a related sector.
  • A values-led approach to coaching, motivating and performance-managing teams.
  • Outstanding interpersonal and communication skills.
  • Strong time management, resilience and adaptability.
  • A commitment to safety, inclusion, and continuous improvement.
Benefits
  • Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
  • Two weeks paid training and onboarding.
  • An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
  • Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
  • Discounted family gym memberships through Fitness Passport.
  • Paid Parental Leave.
  • Reward and Recognition Program.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Individual and Family Services

Endeavour Foundation is one of Australia's largest employers of people living with disability. Our purpose is simple: make possibility a reality.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant\'s needs.


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