Consumer Engagement Coordinator

4 weeks ago

Shire of East Gippsland, Australia Bairnsdale Regional Health Service Full time
Overview

We are seeking a passionate and community-minded Consumer Engagement Coordinator to join our Quality and Education team at BRHS and coordinate and support consumer participation and experience initiatives across BRHS. This is an ongoing, part-time role at 40.0 hours per fortnight.

The Consumer Engagement Coordinator focuses on enhancing the overall experience of consumers and their families throughout the healthcare journey. The role understands and addresses consumer needs and concerns and acts as a liaison between patients and healthcare teams, prioritising consumer satisfaction to improve outcomes, strengthen relationships, and create a more positive and supportive healthcare environment.

Responsibilities
  • Coordinate and support consumer participation and experience initiatives across BRHS.
  • Understand consumer needs and concerns and act as a liaison between patients and healthcare teams.
  • Contribute to improving consumer satisfaction and healthcare outcomes through engagement activities.
Why should you apply?
  • Join a supportive, dynamic, inclusive team that values collaboration, growth, and professional excellence.
  • Financial benefits: salary packaging options with capped benefits up to $11,660 plus uncapped items to reduce tax and boost take-home pay.
  • Incredible location: live and work in a region with Gippsland Lakes, surf beaches, wineries and national parks.
  • Access to BRHS annual scholarship opportunities to pursue further graduate studies.
  • Variety of health and wellbeing activities and access to the organisational Wellbeing and Engagement Officer.
Key criteria / Qualifications
  • 3 years' experience in a consumer/community related position and experience working with consumer feedback and improvement systems.
  • Understanding of patient, carer and consumer participation in healthcare, including relevant frameworks and standards.
  • Exceptional interpersonal skills and ability to collaborate with internal and external stakeholders to drive consumer engagement initiatives.
  • Experience with project management with the ability to plan, implement and evaluate projects.
  • Ability to create high-quality publications and communications on consumer engagement tailored to diverse audiences and channels.

Please refer to the position description for other key selection criteria requirements.

How to apply

For more information contact: Renee Herbstreit, Clinical Care and Improvement Coordinator, on 03 5150 3634.

Applications close: Wednesday 8 October 2025.

Applications should be submitted by selecting "Apply Now" and include: cover letter, resume (including two recent referees), and a response to the full key selection criteria (as listed in the attached position description).

Equal Employment Opportunity

At BRHS we are committed to fostering an inclusive, respectful, and equitable environment where everyone – regardless of background, identity or ability – feels safe, valued and supported. If you require reasonable adjustments or support during the recruitment process, please contact us.


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