Director, Service Delivery

Charles Sturt University is seeking a visionary and dynamic leader to join our Division of Information Technology as Director, Service Delivery. This is a pivotal senior leadership role driving the modernisation of our ICT services and shaping a customer-focused, service-oriented operating model that supports the University's strategic goals.

As Director, Service Delivery, you'll lead the evolution of our web, applications, and integration platforms, driving innovation in user experience, learning technologies, and CRM systems. This is an opportunity to guide high-performing teams that design and deliver the tools our students and staff use every day, shaping a seamless and student-focused digital journey.

We're looking for a passionate leader to join us on one of our vibrant regional campuses. If you're not currently located within a reasonable commuting distance, we'll happily support your relocation. Our core teams are based in Albury-Wodonga, Bathurst, and Wagga Wagga, offering a collaborative and community-focused environment where your contribution will make a real impact. Other campus locations will be reviewed upon request.

• Full Time, Fixed Term (up to 5 years)
• Senior remuneration package starting from $206,852 p.a. (inclusive of superannuation)
• Any Charles Sturt University campus (on-site)

• Lead the evolution of Charles Sturt's web, applications, and integration platforms
• Shape how students and staff engage with technology
• Make a meaningful impact in regional communities and beyond

• You are a strategic thinker and experienced ICT leader with a proven track record in:
• Leading large-scale service delivery teams in complex environments
• Driving digital transformation and customer-centric service models
• Managing budgets, contracts, and vendor relationships effectively
• Building strong stakeholder relationships and navigating change with confidence
• Applying ITIL and other service management frameworks to improve performance and accountability

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here. Visit our website to learn about our employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us. Applicant screening and testing will form part of the application requirements for this role. This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Additional information is available in the position description or by contacting:
General recruitment enquiries: Rebecca Dwyer | Talent Acquisition Consultant | redwyer@csu.edu.au
Role specific enquiries: Mr Alex Tegg | Interim, Chief Information and Digital Officer | CIDO@csu.edu.au

Closing Date: 11pm, 24 September 2025

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