Customer Service
2 weeks ago
We're on the lookout for an organised, proactive, and customer-focused Customer Service & Uptime Coordinator to join our Clayton team on a 12-month contract.
Reporting to the Customer Service Supervisor, you'll step into a dynamic environment supporting a team of Service Coordinators who respond to urgent breakdowns and repairs across Heavy Earthmoving, Mining Equipment and Industrial Engines. While the team manages the reactive side, your focus will be on the proactive service events that maximise machine uptime, boost customer confidence, and strengthen trust in William Adams and Caterpillar alike.
Day to day, you'll be scheduling planned maintenance, monitoring service events, raising purchase orders, processing invoices, managing data entry, and supporting customer communications. By ensuring proactive service stays front and centre, you'll help the team deliver excellence in every interaction.
At William Adams, we know great coordination is more than just logistics – it's about enabling our teams to succeed and our customers to thrive. You'll be part of a supportive crew who value teamwork, pride themselves on strong customer relationships, and get the job done right.
This is more than just an admin role – it's your chance to make a real impact in a business that's been powering industries for nearly 100 years, while building your own career in a supportive, growth-focused environment. Ready to bring your organisational skills to a role where you'll keep customers moving?
ABOUT THE OPPORTUNITY
Your main responsibilities will include:
- Schedule all P.I.P.'s and monitor to complete.
- Schedule P.S.P.'s as per Branch Manager's recommendations.
- Following up on quotes generated during PM Service Events for our earthmoving and industrial engine customers and scheduling / managing work
- Scheduling Pro-Active service events such as;
- Pre warranty expiry inspections
- Priority / safety and pre-failure product updates
- Inspections designed to drive incremental revenue
- Works generated from inspections completed during other works
- Maintaining quoting and CRM system with accurate records
- Completing and recording Pro-Active transactional customer surveys
ABOUT YOU
You understand the importance of exceptional customer service and have a strong eye for detail. You are a naturally positive and engaging communicator and enjoy collaborating at all levels.
To be considered for this role you will have the following skills, experience and attributes:
- Exceptional customer service and communication skills
- Highly developed time management and organisational skills
- Advanced computer skills and experience working with various databases
- Ability to manage a multitude of tasks simultaneously
- Hands on approach and a strong sense of accountability
- Self-motivated, reliable and a proven team player
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more
Want to know more? Call David in our Talent Acquisition Team on 03 9566 0691 with any questions.
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