Program Specialist, Customer Experience

1 day ago

Sydney, New South Wales, Australia Uber Full time
About The Role

The ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast moving marketplace landscape.

Your Impact In Role
  • Policy and Support Experience improvements - See trends in earner issues, fix policy and process gaps, recommend experience improvements.
  • Project Management - Support execution of key initiatives, including efforts to enhance sales, reduce defects, and roll out new GenAI support technology.
  • Collaborate with Cross-Functional Teams - Work closely with key internal stakeholders such as Analytics, Vendor Management, Workforce Management, L&D, Content, and Operations to align strategies and drive continuous improvement.
  • Support Teams Coordination - Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality.
  • Troubleshoot and Solve Ad-Hoc Issues - Proactively address operational challenges, ensuring a seamless earner support experience.
The Experience You'll Bring
  • Stakeholder Management - Experience working cross-functionally and globally to align priorities, execute initiatives, leverage synergies and manage expectations.
  • Adaptability - Ability to navigate ambiguity, prioritize multiple projects, and thrive in a rapidly evolving landscape.
  • Attention to Detail - A meticulous approach to process documentation, execution, and operational accuracy.
Preferred Qualifications
  • Experience in BPO operations and/or CX.
  • Hands-on experience with SQL.
  • GenAI support transformation / optimisation.

#J-18808-Ljbffr

  • Program Specialist, Customer Experience

    4 days ago

    Sydney, New South Wales, Australia Uber Full time

    This is a Program Specialist, Customer Experience role with Uber based in Sydney, NSW, AU == Uber ==Role Seniority - mid level, juniorMore about the Program Specialist, Customer Experience role at UberAbout the RoleThe ANZ Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and...

  • Program Specialist, Customer Experience @ Uber

    5 days ago

    Sydney, New South Wales, Australia Hatch Full time

    Program Specialist, Customer Experience@Uber Join to apply for the Program Specialist, Customer Experience@Uber role at Hatch Program Specialist, Customer Experience@Uber2 days ago Be among the first 25 applicants Join to apply for the Program Specialist, Customer Experience@Uber role at Hatch This is a Program Specialist, Customer Experience role with Uber...

  • Program Specialist, Customer Experience @ Uber

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time

    Program Specialist, Customer Experience @ UberJoin to apply for the Program Specialist, Customer Experience @ Uber role at HatchProgram Specialist, Customer Experience @ Uber2 days ago Be among the first 25 applicantsJoin to apply for the Program Specialist, Customer Experience @ Uber role at HatchThis is a Program Specialist, Customer Experience role with...

  • Program Specialist, Customer Experience

    2 days ago

    Sydney, New South Wales, Australia Uber Full time

    **About the Role**The ANZ Earner Customer Experience (CX) team is responsible for delivering seamless experiences for our driver partners through policy creation, product launches, automations and strategic initiatives. We focus on delivering cost-effective support and leveraging the voice of the customer to improve the earner experience in a very fast...

  • Program Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $95,000 - $115,000

    About the RoleThis is a Program Specialist, Customer Experience position based in Sydney. The Customer Experience Team is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.Key ResponsibilitiesDrive and manage CX programs: Oversee...

  • Program Manager Customer Experience

    3 days ago

    Sydney, New South Wales, Australia beBeeAnalytics Full time $90,000 - $123,000

    Customer Experience SpecialistThis role is a customer experience specialist position with our organization based in Sydney, NSW, AU.Job DescriptionWe are seeking a data-driven professional with a passion for analytics and customer insights. In this role, you will analyze customer data, surface meaningful insights, and design experiments to enhance the...

  • Program Specialist, Customer Experience @ Uber

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    This is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, AustraliaThe ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a data-driven...

  • Program Specialist, Customer Experience @ Uber

    8 hours ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...

  • Program Specialist, Customer Experience @ Uber

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time

    Overview This is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia. The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives. We are...

  • Program Specialist, Customer Experience @ Uber

    1 week ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Program Specialist, Customer Experience role with Uber based in Sydney, New South Wales, Australia.The ANZ Customer Experience Team at Uber is dedicated to delivering seamless and impactful customer experiences through considered policy development and enhancement, product launches, automation, and strategic initiatives.We are seeking a...