Clerical Officer

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

dnata is one of the most recognized ground services companies in the world, and we are looking for motivated, passionate, team-focused, and energized employees to complete the job on hand and deliver on our promises to customers.

Does this sound like you? If so, read on…

Our Brisbane Airport Cargo site is expanding its customer service team. Key responsibilities include (but are not limited to):

Customer Service Duties

  • Answering and attending to telephone inquiries.
  • Monitoring and responding to customer service emails.
  • Calling shipments out to Agents / Consignees / Personal Effects.
  • Liaising with Warehouse regarding Bond Checks and monitoring them.
  • Tracking & Trace activities.
  • Investigating missing or found cargo.
  • Assisting with Quarantine Inspections, Destructions, Seizures, and Shipment Abandonments.
  • Setting up rotations.
  • Training future Customer Service Staff.

Import-Related Functions

  • Processing customer collections.
  • Handling ULD documentation.
  • Completing UCR forms.
  • Ensuring security compliance.
  • Learning and using the Hermes system.
  • Processing empty ULD returns.
  • Understanding ABF & DAFF regulations.
  • Managing Personal Effect phone outs and collection relays.
  • Processing Interline Trucking requests following procedures.
  • Adhering to airline requirements.
  • Processing domestic cargo transfers.
  • Handling Pharma shipments and documentation compliance.

Export-Related Functions

  • Understanding security compliance – EACE.
  • Processing export cargo deliveries.
  • Ensuring compliance with airline documentation requirements.
  • Handling ULD documentation.
  • Accepting dangerous goods.
  • Processing Pharma shipments and documentation.
  • Ensuring RACA compliance.
  • Capturing airway bill data in line with IATA regulations.
  • Understanding Hermes compliance.

Additional Duties

  • Front counter customer service (imports).
  • Assisting at the front counter during busy periods.
  • Completing Import VCTs.
  • Processing invoice payments for non-account holders.
  • Performing other duties as required.

Skills, Experience, and Licenses

  • Current QLD Driver's License.
  • Experience in an operational environment with SOPs.
  • Intermediate computer skills.
  • Excellent verbal and written communication skills.
  • High-level customer service skills.
  • Understanding of Service Level Agreements (SLAs).
  • Team player with a positive attitude.
  • Always works safely.
  • Reliable, trustworthy, and able to work independently.

Passionate about developing your aviation career and becoming a key member of the dnata team at Brisbane Airport? This is your chance

To succeed in this role, you must meet these requirements:

  • Australian / New Zealand citizenship or Australian Permanent Residency.
  • Willingness to undertake a pre-employment medical test.
  • Willingness to undergo an Australian Federal Police security check.
  • A valid driver's license for some roles.
  • Basic to intermediate computer skills.
  • Excellent communication skills.
  • High customer service standards.
  • Availability to work on a rotating roster.

What we offer in return:

  • Opportunity to work for a global company.
  • Great team environment.
  • Extensive training and support.
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