Contact Centre Operator Silverwater

2 weeks ago

City of Parramatta Council, Australia Bridgestone Australia Limited Full time

What's in it for you?

  • Work for a global leader and trusted brand
  • Convenient location (Silverwater) - no city commute
  • Enjoy a supportive and collaborative team environment.
  • On the job training.
  • Access to continuous learning and development opportunities.
  • Competitive salary package and generous staff discounts
  • Be part of an organisation that is serious about sustainability.

About the role

As a Contact Centre Operator, you will be responsible for responding to telephone, website, and email enquiries, managing bookings, and providing accurate quotes. You will contribute to achieving conversion targets while ensuring customer satisfaction remains a top priority. This role requires exceptional communication skills, the ability to work with multiple systems, and a passion for providing outstanding customer service.

Key Responsibilities

  • Respond promptly to inbound enquiries via phone, live chat, and email.
  • Manage bookings and customer requests with efficiency and attention to detail.
  • Achieve key performance indicators (KPIs) including conversion rates and customer retention.
  • Accurately record and process customer interactions using relevant CRM and booking systems.
  • Collaborate with the operations team to ensure seamless service delivery.
  • Support Bridgestone's commitment to safety and sustainability.

About you

To perform successfully in this role you will demonstrate:

  • Exceptional customer service skills with a passion for achieving conversion targets.
  • Confident communicator with strong telephone and written communication skills.
  • Excellent attention to detail, with the ability to manage multiple communication channels.
  • Minimum 2 years' experience in a similar role (preferred but not essential).
  • Experience using CRM systems and a strong knowledge of Microsoft Office products.
  • A team-oriented attitude, with the ability to work collaboratively toward shared goals.
  • Familiarity with health, safety, and sustainability practices.

About Us

At Lube Mobile, we are the world's largest network of mobile vans and technicians and have vans in operation all over Australia. Operating since 1982, we offer our employees ongoing training and backup support, a great team environment, and a commitment to safety that is second to none.

Lube Mobile is made up of 250 employees and mobile vans, a host of workshops nationwide, and a genuine belief that taking care of our customer's pride and joy can be easy, efficient, and cost-effective.

Join Lube Mobile, part of Bridgestone Australia Ltd., where our mission is to deliver superior customer service and operational excellence. As a Contact Centre Operator, you will play a pivotal role in our team, ensuring every customer interaction is handled professionally, efficiently, and with a focus on achieving key performance targets.

If you're ready to take the next step in your career and make a difference at Lube Mobile, we'd love to hear from you

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