Carer Gateway Project Design and Experience Lead

Carer Gateway Project Design and Experience LeadCarer Gateway Project Design and Experience Lead

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Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Build a rewarding career with an organisation that truly puts people first
• $140k pa + superannuation + salary packaging benefits
• Full time opportunity based in Upper Mount Gravatt or Campbelltown NSW
  
  

About The Opportunity

The Product Design and Experience Lead is responsible for guiding the design, development, and continuous improvement of products that enable and enhance Carer Gateway services. These services include coaching, counselling, and peer support. The role ensures that every product is co-designed with carers, is culturally responsive, and is informed by their lived experience.

With a strong focus on ease of access, usability, and impact, this role drives innovation in service delivery. This is done by creating resources and digital experiences that are intuitive, inclusive, and directly meet carer needs. The Product Design and Experience Lead encourages a culture where collaboration is driven by insights and design is informed by users. This ensures that every product developed meaningfully contributes to the well-being and empowerment of family carers.

To be successful in this role, you will need:

• Tertiary Qualification: Relevant tertiary qualification in Product Design, User Experience (UX), Human-Centered Design, Service Design, or a related field.
• Leadership Experience: Proven experience in a product leadership role, including managing direct reports.
• Product Design Expertise: Demonstrated experience leading the design, development, and iteration of digital and service-based products.
• Co-design & User-Experience: Strong practical experience with co-design and human-centered design methodologies, with a focus on integrating lived experience.
• Demonstrable experience in business development
• Demonstrated experience in access and inclusion leadership, preferably within carer services, mental health, disability, or community sectors.
• Strong understanding of the National Carer Strategy, state-based carer frameworks, and relevant inclusion and diversity policies
• Right to work within Australia
• Current valid Driver's Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (free online course)
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check (Employee/Paid)
  
  

What We Offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.
  
  

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Rachael Lovelock on rlovelock@wellways.org

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways

Job Description Summary

The Product Design and Experience Lead is a key leadership role within the Carer Gateway Leadership Team. This position is responsible for shaping and developing products that directly support Carer Gateway services across Queensland, South West Sydney, and the Nepean Blue Mountains. The Lead ensures all carers, regardless of background or location, receive high-quality, suitable support, working closely with internal teams, carers, and external partners to align products with the National Carer Strategy, Carer Gateway Strategic Priorities, and the Wellways Strategic Plan.

Culture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How To Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close

12/08/2025Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesMental Health Care

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