Senior Home Lending Specialist

3 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
Overview

  • You are experienced in Lending with a passion for Business Development & Customer Service

  • We are experts in supporting customers in one of the most important financial decisions they will make

See yourself in our team

Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.

Do work that matters

Whether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.

Responsibilities

  • Provide support and advice to customers to help them achieve their home buying dreams

  • Complete first interviews and appointments with prospective home buyers to determine suitable lending solutions, and submitting applications

  • Make relevant suggestions to your customers based on the home buying goals they have set

  • Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals

  • Build your personal brand and network in the local community to enhance your credibility

  • Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers

  • Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment

  • Adhere to the Bank's processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations

  • Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice

  • Research the broader market, and economic and industry changes affecting customers and the Group

  • Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement

Qualifications

  • Experience in a similar home lending role from within a bank or mortgage broker environment

  • Demonstrated business development success

  • A well-developed knowledge of home lending products and the current responsible lending legislation

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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