Specialist Clinic Receptionist

3 weeks ago

Caboolture, Queensland, Australia Moreton ATSICHS Full time
About the role

The position is responsible for the provision of effective and efficient reception and administration to contribute to the achievement of MATSICHS specialist services business objectives, including increased practice patient numbers and attendance rates.

Day to Day Duties Include
  • Provide an exemplary reception service for the specialist clinic, and ensure adequate cover is in place before leaving the reception area.
  • Meet and greet clients and visitors to the clinic.
  • Answer telephone calls promptly and take messages.
  • Attend to general enquiries, escalating as appropriate.
  • Maintain hygiene and welcoming aesthetic of waiting room. Keep reception area tidy.
  • Provision of client services to all clients to the clinic including allied health and specialist health services.
  • Prioritise patients when necessary and screen urgent phone calls, referring to relevant clinicians as required e.g. Registered Nurse, allied health etc.
  • Adhere to practices to achieve high book and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow/wait times within the day.
About you
  • Demonstrated ability to prioritise and organise workload with a high attention to detail.
  • Previous experience working with an electronic Patient Management System e.g. MMEx (electronic medical appointment system)
  • Current C Class Drivers Licence (QLD)
  • Current Criminal History Check
  • Current Working with Children Check (Blue Card)
  • Current CPR and First Aid Certificate
What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

  • At IUIH 'Our Collectivity is Our Strength'.
  • Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
  • We are a diverse and inclusive workplace that invites applications from all people.
  • Be part of Australia's largest community controlled Aboriginal Health Service.
  • Access to "Growing Our Own Opportunities" through in-house training and programs.
  • Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
  • Competitive salary plus salary sacrifices of $15,899

To find out more about our services, Community, and work life, visit moretonatsichs.org.au


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