Major Account Manager

3 weeks ago

Sydney, New South Wales, Australia Logistics Pty Full time

At the heart of our service offering are our people and our promise to deliver a better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, designing, building, managing, and providing integrated, optimized supply chain solutions.

Due to successful growth, we are seeking a solution-focused, curious, and analytical Major Account Manager to join our high-performing, customer-centric Service Delivery Team in Pyrmont.

As a Major Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements within your dedicated portfolio and provide valuable insights that help navigate the complexities of the logistics environment and solve problems quickly.

Learn more about the role from one of our Account Managers here: https://www.youtube.com/watch?v=expJCS7Uv4I

Key responsibilities include:

  • Building strong, long-lasting relationships with customers at multiple levels
  • Contacting customers regularly to ensure clarity on projects and timelines
  • Providing operational assistance with an onsite presence
  • Driving continuous improvement from a business perspective, demonstrating understanding of customer and market insights, including strategic consultancy
  • Delivering a superior experience to improve our NPS results
  • Ensuring the best logistics experience across all supply chain aspects to retain and extend accounts
  • Providing insightful reports and analysis on solution performance and efficiency opportunities

Required experience:

  • Minimum of 2 years in an Account or Project Management role, preferably in Supply Chain Management
  • Strong process orientation, especially in relationship management
  • Deep understanding of business drivers
  • Proven skills in analysis, problem-solving, decision-making, and negotiation
  • Ability to navigate complex logistics scenarios and identify optimal solutions
  • Passion for delivering a superior customer experience
  • Solution-oriented mindset
  • Enjoyment of working in a fast-paced, challenging environment

Why join efm Logistics?

  • Attractive remuneration with uncapped earning potential
  • Ongoing professional development and career growth opportunities
  • Dynamic, empowering culture that encourages continuous improvement
  • Opportunity to work with industry-leading clients and a diverse enterprise portfolio
  • Modern office environment with necessary tools provided
  • Company events and team-building activities to foster connection
  • Partnership with charities, volunteering to make a positive impact locally and internationally
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