Service Delivery Officer

1 week ago

Townsville, Queensland, Australia Australian Taxation Office Full time

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.

Duties may include:

− assisting clients through various channels including phone, web chat, email, paper and online

portals to help them meet their taxation, superannuation, and registration obligations

− understand individual client circumstances and provide tailored advice aligned with current

legislation, policy and procedures

− engage in meaningful conversations to support and facilitate client's payment, lodgment and

registration outcomes

− navigate challenging interactions with empathy and professionalism, including support for

vulnerable clients and those experiencing hardship or crisis.

Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.

Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.

You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.

You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

#J-18808-Ljbffr

  • Service Delivery Officer

    7 days ago

    Townsville, Queensland, Australia Australian Taxation Office Full time

    We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing highquality service to clients between 7am and 7pm.You will spend your time interacting with clients over the phone supporting them in meeting their tax, s...

  • IT Service Delivery Specialist

    6 days ago

    Townsville, Queensland, Australia beBeeSupport Full time $71,806 - $77,514

    Job Role Overview:Service Support OfficerThis is a key position within our organisation, providing first-line technical support and service delivery. The successful candidate will be the primary point of contact for technical issues and service requests, applying advanced troubleshooting techniques to ensure timely resolution.The role involves managing...

  • Service Delivery Specialist

    2 days ago

    Townsville, Queensland, Australia beBeeCustomerService Full time $57,600 - $83,260

    Job Opportunity: Service Delivery SpecialistWe are seeking highly motivated individuals to join our team of customer-focused professionals.Deliver exceptional service to clients, ensuring their tax, superannuation, and registration requirements are met.Process and resolve client inquiries in a timely and professional manner.As a Service Delivery Specialist,...

  • Lubricants Delivery Driver

    4 weeks ago

    Townsville City Center, Queensland, Australia Lowes Petroleum Service Full time

    Join to apply for the Lubricants Delivery Driver role at Lowes Petroleum Service1 day ago Be among the first 25 applicantsJoin to apply for the Lubricants Delivery Driver role at Lowes Petroleum ServiceGet AI-powered advice on this job and more exclusive features.Introduction:At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As...

  • Manager (Client Service Delivery)

    4 weeks ago

    Townsville, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time

    Are you a dynamic leader passionate about delivering high-quality customer service across diverse communities? Join our Service Centre Operations team and play a pivotal role in shaping consistent, client-focused service delivery across Queensland as a delivery agent for the Department of Transport and Main Roads (TMR).As the Manager (Client Service...

  • Manager (Client Service Delivery) Northern

    4 weeks ago

    Townsville, Queensland, Australia Department of Transport and Main Roads Full time

    Manager (Client Service Delivery) NorthernJoin to apply for the Manager (Client Service Delivery) Northern role at Department of Transport and Main RoadsManager (Client Service Delivery) Northern3 days ago Be among the first 25 applicantsJoin to apply for the Manager (Client Service Delivery) Northern role at Department of Transport and Main RoadsAre you a...

  • Manager (Client Service Delivery) Northern

    4 weeks ago

    Townsville, Queensland, Australia Department of Transport and Main Roads Full time

    Manager (Client Service Delivery) NorthernJoin to apply for the Manager (Client Service Delivery) Northern role at Department of Transport and Main RoadsManager (Client Service Delivery) Northern3 days ago Be among the first 25 applicantsJoin to apply for the Manager (Client Service Delivery) Northern role at Department of Transport and Main RoadsAre you a...

  • Service Delivery Professional

    2 days ago

    Townsville, Queensland, Australia beBeeCustomer Full time $48,000 - $64,000

    Job OverviewWe are looking for a skilled and dedicated individual to join our team as a Service Delivery Professional.About the role:Key Responsibilities:Deliver exceptional customer experiences by providing friendly, helpful and courteous service.Maintain a clean and tidy work environment and manage stock effectively.Serve customers via our checkout...

  • Executive Services Officer

    7 days ago

    Townsville, Queensland, Australia Queensland Department Of Education Full time

    We are looking for an Executive Services Officer who is detail-oriented, adaptable, and confident in managing competing priorities.If you pride yourself on your ability to build strong relationships, communicate effectively, and keep things running smoothly behind the scenes then this could be the role for youAbout The Department Of EducationWorking for the...

  • Service Delivery Specialist

    7 days ago

    Townsville, Queensland, Australia beBeeService Full time $90,000 - $120,000

    About the OpportunityThis is an exciting role for a motivated and experienced Service Coordinator to coordinate services, repairs, and machine builds in Townsville. It's a permanent full-time position with long-term job security working 38 hours a week from Monday to Friday.The key focus of this role is coordinating services, ensuring compliance with all WHS...