Zendesk Solutions Consultant

1 day ago Be among the first 25 applicants

Direct message the job poster from

Helping Businesses Scale with AI and Best-in-Class Technology Solutions

About the Role

We're looking for a Zendesk Solution Consultant to join our growing team at This is a high-impact role for someone who loves solving real-world customer experience challenges through smart use of Zendesk and related tech.

You'll lead discovery workshops, design and configure solutions, deliver training, and support integrations with tools like Aircall and other platforms. You'll be working closely with sales, project managers, and our wider consulting and development teams to deliver excellent results for clients across Australia and New Zealand.

If you know your way around Zendesk, can think strategically about customer experience, and enjoy getting stuck into both people and platform – this one's for you.

What You'll Be Doing

• Lead solution discovery sessions with clients – understanding CX pain points and translating them into practical Zendesk solutions.

• Configure and implement Zendesk products (Support, Guide, Explore, Chat, Talk) tailored to each client's business needs.

• Design and deliver customer training and handover documentation.

• Work alongside our delivery team to ensure smooth implementation, testing, and go-live support.

• Assist with integrations (e.g. Aircall, CRMs, apps) – working with our dev team or recommending off-the-shelf tools.

• Stay ahead of the curve with Zendesk features, AI capabilities, and CX best practices – advising clients accordingly.

• Support pre-sales solution design when needed, working with the sales and practice leads to shape the right approach.

What We're Looking For

• Proven experience with Zendesk or Service-adjacent CX platforms (e.g., Intercom, Freshdesk, Salesforce Service Cloud) in a consulting, admin, or implementation role is a plus, but Zendesk is preferred.

• Strong understanding of customer service operations – including workflows, SLAs, automation, reporting, and self-service strategies – with the ability to design and optimise scalable solutions.

• Problem Solving and solution design capabilities – skilled in gathering requirements, mapping customer journeys, and translating business needs into platform configurations.

• End-to-end CX project experience, from discovery and stakeholder engagement to implementation, testing, and go-live support.

• Awareness of AI and automation trends in CX, with an interest in helping clients adopt smart, efficient technologies to improve service delivery.

• Excellent communication and stakeholder management skills – you're comfortable facilitating workshops, leading client meetings, translating technical jargon for non-technical audiences, and delivering training to diverse teams.

• Organised, self-motivated, and collaborative, with a track record of managing multiple projects and building strong client relationships.

Why Join

• Work with some of the best-known brands in Australia and NZ on meaningful CX transformation projects.

• Be part of a nimble, growing team where your ideas actually influence the way we work.

• Get early access to emerging AI features and help shape how our clients apply them in Zendesk.

This role is based in Brisbane, and our preference is a flexible hybrid approach – but we're open to fully remote for the right candidate.

• Opportunities to grow with the business – more responsibility, deeper tech, or leadership, depending on where you want to head.

At we are committed to building a diverse and inclusive team. Even if you don't meet every single requirement, if you bring passion, drive, strong problem-solving ability, and transferable skills, we encourage you to apply. You may be exactly who we're looking for.

Keen to join a team that's shaping the future of CX with Zendesk, AI and smart integration?

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionConsulting, Information Technology, and Sales
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at by 2x

Sign in to set job alerts for "Solutions Consultant" roles.

Brisbane, Queensland, Australia 1 week ago

Solutions Consultant 2 (Higher Education)

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 18 hours ago

Brisbane, Queensland, Australia 1 day ago

Brisbane City, Queensland, Australia 5 days ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 1 day ago

Senior Technical Consultant, Dynamics365 Customer Engagement (D365 CE)

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 days ago

Solution Architect – Application Platform

Brisbane City, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 19 hours ago

Brisbane, Queensland, Australia 4 days ago

Dynamics 365 CE - Senior Technical Consultant

Brisbane, Queensland, Australia 4 days ago

Brisbane, Queensland, Australia 6 days ago

Brisbane, Queensland, Australia A$800.00-A$1, week ago

Brisbane, Queensland, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---