Sales Coordinator

Join to apply for the Sales Coordinator (Kitchen Planning) role at IKEA

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Join to apply for the Sales Coordinator (Kitchen Planning) role at IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• $29.71 base hourly pay rate

• Above award rates and penalty rates (including Sunday and Public Holidays)

• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

• Bonus programme (where eligible)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Permanent Part-time, 76hrs/Fortnight

• Applications close Monday 11 August 2025

• The internal title for this role is Sales Coordinator

• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

ABOUT THIS WORK AREA
As a Sales Coordinator your responsibilities will include, but are not limited to:

• Supervising and coordinating the daily operation of the team.

• Supporting daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.

• Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.

• Acting as the primary point of contact for customer care, ensuring high-quality service and satisfaction.

• Providing technical support to customers post-purchase to ensure satisfaction and resolve any issues.

• Developing and executing strategies to improve sales project conversion rates.

• Identifying and addressing factors leading to appointment cancellations to minimize their occurrence

As a Sales Coordinator you are:

• Passionate about people's everyday life at home and home furnishing.

• Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.

• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.

• Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment.

• Comfortable with coordinating your team, setting priorities and delegating responsibility.

• Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.

• Looking to develop and grow within the business.

We need people like you
At IKEA, work is so much more than a job. Come join us

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeContract

Job function

• IndustriesRetail

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