Customer Support Officer

OUR PURPOSE IS 'TO PROTECT'
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Customer Support Officer

· Fixed term 2 year contract | Full time 7.25 hr days Monday-Friday
· Office based role in Singleton with onsite parking
· Advantageous benefits with a busy and friendly team environment

About the role:
In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit.
With your ability to work independently and multitask, you will manage a busy reception area in our Singleton office.
You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests.
Your main responsibilities will include:

Reception duties including being the first point of contact for customers and/or clients
Coordinate the day-to-day running of the office by managing calendars, scheduling appointments and ensuring all bookings run smoothly and on time
Manage incoming calls via a call queue
Address any incoming emails
Maintaining accurate information and file management
Providing general administrative support

About you:
Your education, experience and skills will include:

HSC or TAFE equivalent
Cert III in Business Administration (desirable)
Previous administration experience (required) preferably in a reception area
Experience in a medical practice or scheduling and appointment allocation (desirable)
Ability to work in a team and independently with a focus on customer service excellence
Competent in the use of Microsoft Office, particularly Word and Excel
Friendly and professional outlook combined with a strong work ethic
Discretion and the ability to keep information confidential
Strong attention to detail and excellent communication skills
Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

Check out our Benefits page to learn more about our Employee Value Proposition
Friendly and supportive team culture
7.25-hour days, Monday to Friday
5 weeks annual leave plus 20% leave loading.
18 days personal leave & 3 days family and emergency leave
Paid Parental Leave for permanent employees (super paid on paid parental leave)
Superannuation co-contribution scheme
Additional company holidays at Easter and Christmas
Access to onsite gym and onsite parking
Professional Development days
Reward and Recognition program to celebrate your success
Retailer discounts through Smart Spending App
Access to Employee Assistance Program and novated leasing

About us: Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
Important information re: your application

Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.
Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.
We take our responsibility to protect the industry that we work in very seriously.
Our people, Customers and Community safety and wellbeing are priorities for us.

To apply:
Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.
Applications close 25 April 2025.
Please note applications may be shortlisted and progressed prior to the closing date.
For greater insight into Coal Services, be sure to check out our website at https://www.coalservices.com.au/

---