Customer Care Officer

Customer Care Officer - Home and Community Services

Hunters Hill NSW 2110, Australia Req #940

Friday, 16 May 2025

Discover a career where care goes both ways

- Location - Hunters Hill
- Permanent Full-Time role
- Not for profit employer, so you pay less tax
- Competitive hourly rate - $39 per hour
- Flexible start and finish times – our Customer Care Centre operates7am to 5.30pm Monday to Friday

Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.

The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries. This is a challenging role that requires strong organisation, time management, communication, and problem-solving skills. Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team).

Within this role you'll be responsible for:

- answering phone calls from our valued Home and Community clients
- assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services
- recording client incidents and complaint management
- supporting our Community Workers through answering calls on our staff line
- following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers

To be successful in this role you'll need:

- Experience in Aged Care Services or general customer service/administration
- Ability to identify issues, assist in solving them and adapt to changing circumstances
- Strong planning and organisation skills with a high attention to detail
- A passion to deliver an exceptional customer experience
- Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
- Strong verbal and active listening skills
- An empathetic approach with the ability to make complexity simple
- An excellent telephone manner and ability to build rapport
- Digital literacy with PC based applications (Word, Excel, Email, Internet, database)
- Ability to work autonomously, as part of a busy dedicated team

What we can offer you

- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.

Apply online now

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

- Job family Service Delivery
- Pay type Hourly

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