Client Engagement Specialist

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Your New Opportunity : An exciting full-time opportunity as a Client Engagement Specialist is now available with our Mental Health Team.
In this role, you will be the first point of contact for our Mind Step clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued.
The focus is on establishing a positive, timely, and impactful relationship with our service.
This opportunity will be based in Melbourne, with flexibility to work in a hybrid model.
What your role looks like : Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments, and program enrolment.
Management of inbound phone and email enquiries.
Providing general administrative support to the Mind Step & Healing Minds Team Leader, as well as the Partnerships & Operations Coordinator.
Proactively working with internal stakeholders to enhance opportunities for cross-referrals.
About You : Experience in a client-facing or phone-based customer service role is essential.
Experience using Genesys and Salesforce is highly valued.
Demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges.
Exceptional communication skills with the ability to build rapport on first interaction.
Strong interpersonal skills and the ability to work cross-functionally to ensure a seamless client experience.
What's on Offer : Competitive salary plus a work laptop.
Additional yearly Well-Being and Community leave days.14-week paid parental leave, with equal benefits for both parents.
Employee Referral Program.
Employee Assistance Program providing support for you and your partner.
Maxxia Rewards with discounts and benefits at various retail outlets, attractions, travel, cinemas, and restaurants.
Discounts across Australian Unity, including Private Health Insurance and General Insurance.
Access to Linked In Learning courses through our learning platform.
CVs sent via email will not be reviewed.
To be considered, please submit your application with an updated resume by clicking APPLY.
Applications close once the vacancy is filled.
For queries, contact Diti Vora (Talent Acquisition Specialist) at dvora@australianunity.com.au.
Australian Unity is an Equal Opportunity employer and encourages applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, and mature-aged individuals.
To view our Reconciliation Action Plan, click here.
#J-18808-Ljbffr

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $895,272 - $1,576,540

    Job Title: Client Engagement SpecialistAbout the Role:We are seeking an experienced Client Engagement Specialist to lead and manage large and complex projects.You will be responsible for delivering high-quality results, meeting customer expectations, and ensuring timely project delivery.This is a challenging role that requires strong leadership,...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $70,000 - $75,000

    Job Description">Embark on a rewarding career as a Client Engagement Specialist, where you will play a pivotal role in fostering strong relationships with clients and driving business growth.As a seasoned professional, you will be responsible for providing exceptional customer service, identifying new business opportunities, and delivering high-quality sales...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClientEngagement Full time $80,000 - $120,000

    Unlock Success as a Client Engagement SpecialistThis is an exciting opportunity to join our organization and make a meaningful contribution to our clients' growth.You will be responsible for delivering high-quality training, implementing effective solutions, and building strong relationships with clients in the legal sector. Your role will be crucial in...

  • Community Engagement Specialist for Seniors

    1 week ago

    Melbourne, Victoria, Australia beBeeSocial Engagement Full time $82,492 - $86,494

    Job OverviewWe are seeking a highly motivated and empathetic individual to lead our community engagement initiatives for seniors. This is an exciting opportunity to make a positive impact on the lives of older adults by developing and implementing programs that promote social connection, well-being, and inclusivity.

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    **Your New Role**:Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community. As our **Client Engagement Specialist - Mental Health** you will be the first point of contact for our MindStep clients providing a seamless onboarding experience ensuring they feel...

  • Client Engagement Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    OverviewJoin to apply for the Client Engagement Specialist role at Australian Unity. An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a...

  • Client Engagement Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Australian Unity Full time

    OverviewJoin to apply for the Client Engagement Specialist role at Australian Unity. An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a...

  • Strategic Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClientEngagement Full time $80,000 - $110,000

    Job DescriptionWe are seeking an experienced Strategic Client Engagement Specialist to join our team. The ideal candidate will be highly organized, client-focused, and have a strong understanding of how to create engaging content for social media platforms.About the RoleThis is a client-facing role where you will work directly with clients to develop and...

  • Client Engagement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $66,000 - $88,000

    Job Description:The Client Services Coordinator role is a key position within our organization, responsible for coordinating customer engagement and the post-sales settlement program across multiple projects.This role will involve direct contact with clients, coordinating settlements, project concierge management during the inspection stage, coordination of...

  • Client Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $32,640 - $42,880

    We are seeking a Customer Success Specialist to support our team across client management, project coordination, and general operations. This diverse role blends administration with client support and offers hands-on experience in a fast-evolving industry.As a key member of our team, you will be working directly with our Co-Founders and collaborating with...