Member Growth Manager

Lead and inspire a newly formed team in a values-driven organisation during a pivotal time of growth and transformation
Leverage cutting-edge data and automation tools to drive real-time performance improvements
Shape a newly created team to deliver a dynamic, member-focused culture with clear impact on experience, engagement, and future focussed results.
Be part of our journey to become Australia's leading not-for-profit private health insurer transforming health and wellness outcomes for all Australians

About Latrobe Health Services
At Latrobe Health, we're known for being the health fund with heart.
That means our people, our members and our community are at the heart of what we do.
We're an award-winning not-for-profit regional private health insurer, trusted by 100,000 members Australia-wide.
For 75 years, we have supported our members through the highs and lows of their health, and driven change through bold community initiatives.
Our aspirational vision is to be the number one, member-owned private health fund in Australia.

We are committed to creating an environment where diversity is celebrated, equity is achieved and inclusion and belonging are prioritised and celebrated.
LHS is on a journey of transformation and is stepping boldly into a new era, where human brilliance combines with artificial intelligence to create something neither could achieve alone.
LHS is seeking to revolutionise what growth consulting looks like in the health insurance industry.
About the Role
As the Member Growth Manager, you will lead a high-performing team focused on attracting and delighting new members through a seamless end-to-end sales and onboarding experience.
With accountability for optimising and accelerating direct member growth—enabled by AI and data—you will guide your team toward delivering sustainable impact at scale.
You'll play a key role in shaping the future of our growth strategy by embracing AI, data insights, and human-centred design.
Through your leadership, the team will reimagine how we engage with prospective members, experiment with innovative tools and technologies, and contribute to the evolution of our systems and ways of working.
As the Member Growth Manager, you will:

Lead, coach, and support a team of Member Growth Consultants to drive membership acquisition and retention.
Define and execute strategies that deliver on growth targets, using AI, automation, and customer insights.
Foster a high-performing, inclusive team culture focused on collaboration, learning, and impact.
Partner with Marketing, Technology, Product, and other teams to create integrated member growth solutions and experiences.
Optimise and scale the use of CRM tools such as Microsoft Dynamics 365 (D365) to drive efficiency and performance.
Champion a test-and-learn culture, encouraging experimentation with AI and emerging technologies.

The ideal candidate will be:

A proven growth leader – Experienced in managing sales or growth teams within health insurance or an aligned sector, with a track record of delivering results.
Tech-forward and innovative – Passionate about exploring AI and emerging technologies to enhance member engagement and operational efficiency.
Collaborative and influential – Able to build strong relationships across teams, align stakeholders, and lead through change.
Adaptable and improvement-driven – Comfortable navigating ambiguity, with a strong focus on continuous learning and optimising ways of working.

Apply now to be part of a values-driven organisation that is curious, courageous, and committed to making a difference to our future ways of working for better member outcomes.
"We're going to make 'impossible' our new normal."
For more information on the organisation visit: https://www.latrobehealth.com.au/
Applications close: Tuesday 29 July 2025
To apply - click ' Quick Apply', using reference LHSmgm0625, addressing your cover letter and resume to Alice Silver, of Future Leadership, or call 1300 347 437 for further information.

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