Member Experience Manager

6 days ago

Melbourne, Victoria, Australia beBeeGrowth Full time $100,000 - $120,000
Community Engagement Officer

Job Summary:

The Community Engagement Officer is responsible for delivering key operational, administrative, and engagement services and programs that support technical member education and training, club development, membership growth, and the delivery of quality programs aligned with strategic objectives.

This role focuses on building strong relationships with members, stakeholders, and partners to drive mutual benefits and promote the sport. The ideal candidate will possess excellent communication, stakeholder engagement, and people management abilities, as well as high attention to detail and accuracy.

Key Responsibilities:
  • Deliver exceptional customer service and experiences.
  • Build strong member relationships, actively listen, and respond to feedback.
  • Share information, collaborate, and focus on mutually beneficial outcomes.
  • Drive improvements to increase value for the organisation and members.
  • Contribute to revenue generation and effective resource use.
  • Commit to ongoing learning, development, and feedback.

Additional responsibilities include contributing to the strategic plan, supporting clubs and technical members, embedding inclusive and child-safe practices, and representing the organization at community events to promote the sport.

The successful candidate will have experience in gymnastics, sport, or member/community organizations, with transferable skills to gymnastics. They will be a collaborative, proactive team player with exceptional interpersonal skills, excellent organisational, time management, and project management experience, and proficient in MS Office and confident using IT/CRM platforms.

Required qualifications include a current and valid Working with Children Check and a clear understanding of appropriate behaviours when working with children and young people. They will also be able to work independently and as part of a team, with a calm, solution-focused approach under pressure.

Benefits:

The Community Engagement Officer will have opportunities for professional growth, collaboration with experienced professionals, and a dynamic work environment that values diversity and inclusion.

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