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Visitor Services Officer

4 weeks ago

Geelong, Victoria, Australia Alpineresorts Part time
Visitor Services Officer - Vehicle Compliance Join us at Mt Hotham this winter in this unique opportunity and work within a dynamic, fun and professional team 13th March, 2025 The opportunity:The Visitor Services Officer - Vehicle Compliance plays a crucial role in ensuring resort entry compliance is maintained whilst providing excellent customer service and accurate information regarding entry requirements.In this role, you will be responsible for issuing reminders, warnings and infringements to vehicles in line with the Road Safety Act 1986 and the Alpine Resorts (Management) Regulations 2020 and keeping our roads and car-parks safe and accessible.Key responsibilities include:Ensuring resort entry compliance is maintained by checking vehicle compliance in the resort whilst providing excellent customer service.Providing accurate information about resort entry requirements and general resort information in a friendly manner.Coordinate desktop and in-field warning infringement processes.Check vehicles stopped in the resort for valid resort entry permits and issue reminders in line with ARV policy and procedures.Skills, experience and qualifications:Minimum 2 years prior experience working in a customer-facing role, ideally within tourism or ski resorts.Prior experience working outdoors in adverse weather conditions.Exceptional interpersonal skills and ability to engage with a diverse range of stakeholders.Demonstrated experience in exercising sound judgement and tact, and capacity to work efficiently within a multi-disciplinary team exercising initiative, innovative processes and a capacity to undertake a range of customer service and administrative responsibilities.Salary: $35.95p/h including casual loadingWhere: Mt Hotham, VictoriaHow to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how you meet the key accountabilities and experience required.Applications will be reviewed daily so do not delay submitting your application.
Shortlisted candidates will be contacted.Applications close: 12/04/2025The successful candidate will be required to:Have full Australian working rights.Hold a current Australian driver's licence - Manual.Satisfactorily pass a police check and random drug & alcohol tests.Hold or be willing to obtain a Victorian Employee Working With Children Check.Available to work weekends and school holidays.Available from June to 30 September 2025 (or the declared snow season).Who will you be working for?Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling.
Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes.
Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.