Visitor Services Officer

4 weeks ago

Geelong, Victoria, Australia Alpineresorts Full time

Passionate about providing excellent customer service & supporting your team? Join us at Mt Buller for the 2025 Snow Season

12th March, 2025

The opportunity:
Our Visitor Service Officers are the 'face of the resort' and are often the first people our guests meet. As such we are looking for people who are passionate about customer service and who pride themselves on their appearance, communication skills and who enjoy engaging with the public.

If helping to create positive and memorable experiences for someone is appealing, then sign up to join our Visitor Services team this winter.

Key accountabilities:

  • Provide a professional and friendly resort entry and reception for resort guests and visitors, demonstrating a breadth of resort knowledge and providing access to information and resources.
  • Takes initiative to recommend improved processes in immediate work area.
  • Plans and prioritises own work program to achieve defined targets/objective.
  • Manage a broad range of administrative and transactional tasks, including handling of documents, information and finance-related matters requiring secure management processes.
  • Facilitate the professional presentation of the reception area, visitor information areas and boards and maintain clean and tidy conditions with adequately supplied, relevant brochures and information resources.
  • Manage the permit processes and implementation associated with vehicle entry and dog permits.

Skills, experience and qualifications:

  • Exceptional customer service skills and passion for working with others
  • Excellent verbal and written communication skills
  • Proficient computer skills
  • Minimum of 2 years industry experience in tourism/hospitality or related field
  • Previous experience working in a Resort environment
  • Certificate or Degree in business, tourism, events or marketing or related discipline or equivalent knowledge, skills and experience - Desirable

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au

Salary: $35.95 p/h including casual loading
Where: Mt Buller Alpine Resort, Victoria
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key accountabilities and experience required.

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.

Applications close: 11/04/2025

The successful candidate will be required to:

  • Have full Australian working rights.
  • Hold a current Australian driver's licence
  • Satisfactorily pass a police check and random drug & alcohol tests
  • Hold or be willing to obtain a Victorian Employee Working With Children Check
  • Available to work weekends and school holidays
  • Available from June to 30 September 2025 (or the declared snow season)

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit the websites:
www.alpineresorts.vic.gov.au

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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