Store Manager

Store Manager, Full Time - Leica Store & Gallery Melbourne Manage the largest Leica Store in the world Who is Leica Camera?Leica : that means best German Engineering and a special culture of the picture.
Our eyes have the greatest influence over how we perceive and understand our world.
Leica has a long history of focusing on perception and has developed innovative instruments that afford a unique seeing experience.
The result is a renowned series of cameras and lenses, Laser TV, and a superb range of sport optics including high-aperture and laser rangefinder binoculars, and spotting scopes.
What is the role?The Store Manager at Leica Store Melbourne is responsible for leading a team in achieving store sales targets and KPIs, and driving highly engaging customer journeys.
The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers.
Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure operational excellence.
Key Duties include : Customer Service and Sales Focus on driving sales and business development whilst meeting store KPIs.
Lead the team in providing the best service and experience possible to every customer.
Coach the team in building and developing 'customer for life' relationships with customers and understanding and prioritising customer value and needs.
Support and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.
Store Operations Monitor and analyse the performance of products to maximise sales opportunities.
Evaluate stock levels regularly and place orders promptly to secure product availability.
Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
Manage staff rosters, absences and holidays to ensure the store is effectively resourced and sales goals are met.
People Management Lead the team to achieve store targets by positively communicating sales, service targets and results, providing updates and ensuring that the team understands their individual roles in delivering these targets.
Create a culture of continuous learning and improvement within the store team; deliver coaching, training and development and performance management when required.
Maintain the Leica way and ensure all staff adhere to our brand values, dress code and company standards.
Actively liaise, communicate and develop good relationships with key people throughout the business to drive store success.
Brand Ambassador Act as a role model for the team and others across the company with a brand knowledge that is second to none.
Develop and maintain excellent professional relationships and liaise with brand representatives regularly to ensure full compliance with visual, people and service standards.
Represent the brand and network with guests at store events and activities to promote Leica's image, the brand and its products.
Attend and network at external events to build and develop relationships to increase brand awareness, boost traffic to the store and corresponding increase in business.
What skills and knowledge do I need?Proven Store Manager or similar experience, ideally in premium or luxury retail with 5+ years experience.
Demonstrated success in meeting and exceeding targets and driving sales growth.
A strong team leader and people manager with an entrepreneurial mindset and passion for exceptional customer service.
Strong retail operation experience and financial acumen.
Excellent communication, interpersonal and organisational skills.
Flexible and resilient with an ability to thrive in a fast-paced and dynamic environment.
Great knowledge and passion for photography and TV; strong technical understanding is a plus.
Intermediate in Microsoft Office.
Why should you work for Leica?Leica Camera is a well recognised luxury brand, and is experiencing growth.
We offer a competitive salary and commission scheme package to the right candidate.
How to Apply Press "Apply for this job" below, and attach both your resume and cover letter.
No applications received through recruitment agencies will be considered.
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