Senior Diagnostic Engineer

About Us Lead.
Grow.
Transform.
Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.
Looking ahead, Ford is excited about the future.
With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways.
As Australia's largest automotive OEM employer, they proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites.
Crucially, Australia is a key global development hub for Ford and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.
Complementing this technical network, Ford Australia's National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.
Why Ford? For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself.
Our iconic Mustang proudly holds its position as Australia's No.
1 Sports Car, while the versatile Everest has carved out its place as the No.
1 in its segment.
Leading the way, the Ranger continues its rein as Australia's No.
1 Selling Vehicle.
These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about But we believe we do more than just build award-winning vehicles—we build careers.
Discounted lease car options.
Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
Flexible Work Arrangements.
Growth and development opportunities via internal and external training.
Paid parental leave from day 1.
Comprehensive Employee Assist Program.
Wellness Programs including Free Flu Vaccinations and Health Checks.
Paid volunteer days.
About the Role We are seeking a highly skilled Diagnostic Engineer for Australia and New Zealand (ANZ) to serve as a subject matter expert for regional hotlines, providing critical technical guidance and support for complex vehicle diagnostics and repairs, particularly for Vehicles Off Road (VORs) requiring backend data changes.
This role involves identifying and resolving field issues through data analysis and collaboration with dealerships, leading information-sharing meetings, validating Field Service Actions, training Field Service Engineers on advanced diagnostic techniques to prevent unnecessary part replacements, contributing to training material development, communicating known errors to dealer technicians, and escalating diagnostic tool concerns, all to enhance repair efficiency, vehicle reliability, and technical knowledge across our service network.
Qualifications Diploma of Engineering (Mechanical or Electronics) or Trade Certificate (Motor Mechanic) is preferred.
Alternate qualifications or education relevant to the vehicle industry will be considered.
Exceptional written and oral communication skills, with the ability to convey highly technical content clearly and concisely.
Strong working knowledge of IDS/FDRS and its application within the vehicle repair process.
Broad understanding of overall dealership repair processes.
Critical knowledge of vehicle inter-module communication.
Familiarity with vehicle bus communication monitoring software and analysis is highly regarded.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Power Point), IDS/FDRS, and Microsoft Teams.
If you want to be a part of this challenging and rewarding transformation – Apply Now.
Equal Opportunity Ford Australia is committed to building an inclusive work environment and welcome applications from First Nations, LGBTQI+, culturally and linguistically diverse backgrounds, people with disability, and people across all life stages.
All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.
If you require any support or adjustments to the recruitment process, please contact our Talent and Inclusion Lead Sarah at scastr34@ford.com.
Candidates for positions with Ford Motor Company must be legally authorised to work in Australia.
Verification of employment eligibility will be required at the time of hire.
---Applications will close on Sunday 31 August 2025, however, please do not delay your application as interviews will commence before this date--- Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.
*Ford Motor Company of Australia Pty Limited ACN 004 116 223 ( Ford ) is collecting your personal information in order to consider you for a role at Ford.
Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose.
Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities.
Ford's privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint.
You can contact Ford at 13 FORD ( 13 36 73 ) or via the contact details set out in Ford's privacy policy Responsibilities Provide Expert Technical Guidance: Serve as a subject matter expert, offering advanced diagnostic and repair guidance to hotlines and field personnel, particularly for complex vehicle issues and Vehicles Off Road (VORs) requiring backend data changes.
Lead Field Issue Resolution: Proactively identify, track, and direct the resolution of complex field concerns by collecting and analysing field reports, ensuring timely and effective solutions.
Collaborate with Dealerships and Stakeholders: Work closely with various dealerships to provide support and gather feedback, and lead information-sharing meetings with market representatives and the Technical Assistance Centre (TAC).
Validate Field Service Actions (FSAs): Critically assess and validate Field Service Actions that necessitate the use of IDS/FDRS on vehicles prior to their official launch.
Develop and Deliver Technical Training: Train Field Service Engineers (FSEs) on advanced diagnostic techniques, emphasizing the identification of data changes to prevent unnecessary part replacements, and contribute to training material development.
Cascade Critical Technical Information: Communicate known errors and best practices to dealer technicians via platforms like CIDR and Tech Talk, ensuring adherence to correct diagnostic and repair processes.
Manage Diagnostic Tool Escalations: Systematically escalate unresolved diagnostic tool concerns through established processes to the Diagnostic Software Provider (DSP).
Apply Advanced Diagnostic Methodologies: Utilize in-depth working knowledge of IDS/FDRS, vehicle inter-module communication, and bus communication monitoring software for complex product concern diagnosis.

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