Scheduling Officer

Location:

Joondalup

Employment Type:

FP - Full-Time Permanent

Closing Date:

30 Sep 2025

About us

Join us at Therapy Focus, where everyday counts, impact lasts, and your unique contributions are celebrated.
Therapy Focus is an established not-for-profit community service provider and a respected leader in the disability support sector.
We are a values driven organisation with a strong focus on impact and helping others.
We want you to grow with us and work alongside our skilled professionals, embrace learning and develop your career whilst supported by an exceptional workplace culture.

Your role

We are seeking an experienced Scheduling Officer to join our amazing team, based in Butler or Joondalup on a permanent, full time basis.

Reporting to the Scheduling Team Leader, your key responsibilities will include:

Plan, organise and schedule appointments between customers and clinicians
Utilise customised scheduling software and your superior analytical skills to set up, modify and maintain the scheduling of appointments for clinical teams
Work as part of the larger scheduling function to ensure scheduling for the entire business is completed in an efficient and timely manner
Ensure the integrity and accuracy of all information held on the scheduling system
Effectively communicate with possible demanding internal and external customers to diffuse conflict
Liaise with customers and clinicians via phone, email or in person in order to schedule, remind or follow up appointments
Resolve appointment conflicts for clinicians and customers in a time efficient manner
Provide assistance with caseload planning as required

What makes you the right candidate?

Previous scheduling experience, ideally within the allied health, NDIS or disability support sector
Sound knowledge of computer software applications such as scheduling software and Microsoft Office suite
Be a customer-centric Individual focusing on delivering extraordinary service
Analytical problem solving skills with the ability to multitask and solve problems quickly
Excellent written and verbal communication
Ability to work autonomously and collaboratively as part of a team
Excellent organisational and time management skills with the ability to prioritisation tasks
A sense of responsibility and ownership of your role and responsibilities
High attention to detail

What's in it for you?

Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
Access to discounted gym and pool facilities across WA for you and your family
37.5 hour work week, promoting work-life balance
Long service leave after 7 years of tenure
6% corporate discount on health insurance
Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at most Therapy Focus sites
Comprehensive care through our employee assistant program; supporting your medical, safety, and mental health needs through life's ups and downs
Celebrate excellence with our annual peer-nominated awards
Discover job satisfaction while making a meaningful impact
Be part of values-driven team with career progression opportunities

Start your journey with Therapy Focus.
Apply today

If it sounds like we're the right fit for you and you're ready to take the next step in your career.

If you have any questions or would like to discuss this opportunity, please contact our Talent Acquisition team on 1300 135 373 or email careers@therapyfocus.org.au

---