Officer - Participation (whitsunday Coast)

WHO ARE WE
At Football Queensland, our vision is for football across the state to be united - to be the game of choice, for all, for life.
As the governing body for football in Queensland, we are dedicated to developing and growing the game at all levels.
We lead and support our clubs, volunteers, coaches, referees, and stakeholders to deliver exciting and exclusive football experiences - anytime, anywhere.
We also proudly manage player development pathways and deliver premier football competitions across the state to ensure quality and opportunity for everyone involved.
Whoever you are, whatever your age, wherever you are from, whatever your story - football has the power to inspire and unite us all.
Primary Purpose of Role
The Participation and Game Development Officer - Whitsunday Coast is responsible for supporting the effective and efficient delivery of football competitions and participation programs across the region.
This will be achieved through the development of strong working relationships with FQ affiliated football clubs and key stakeholders involved in the game.
Reporting to the Region Manager - Whitsunday Coast, The Participation and Game Development Officer will help create a positive and inclusive environment that enhances the enjoyment and engagement of participants.
This will be supported through a high standard of customer service and the timely and accurate delivery of administrative and operational tasks.
The role aligns with the strategic direction outlined in the FQ Game Development Strategy 2024-2026 available on the Football Queensland website (www.footballqueensland.com.au), and will contribute to delivering outcomes in the following key strategic focus areas:

Recruitment & Opportunity - Increasing access and pathways into football participation.
Delivery & Experience - Ensuring quality, consistency, and professionalism in competitions and programs.
Retention & Transition - Supporting participants to remain involved in football and transition between roles and pathways within the game.

Key Responsibilities
The Officer - Participation and Game Development (Whitsunday Coast) will be responsible for the delivery and support of football participation across the Whitsunday Coast Region.
Working under the direction of the Manager, the officer will contribute to strategic outcomes of both Football Queensland and the Region.
Key responsibilities include:

• Support the Region Manager in operationalising and delivering the strategic outcomes of Football Queensland and the Region.

• Assist in the development and implementation of initiatives to grow participation across the region.

• Coordinate the successful delivery of FQ programs, including sanctioned and representative programs.

• Assist with special events and community activities as directed.

• Action information requests from FQ and Regional Committee by liaising with clubs, local government, and key stakeholders.

• Distribute relevant information and conduct training from Club Committee Members.

• Maintain up-to-date knowledge of the registration and competitions platforms to support club operations.

• Attend regional meetings and perform general administrative duties.

• Build and maintain strong relationships with FQ Regional staff, football clubs, and external stakeholders.

• Manage Match Day Operations at Mackay Football Park.

• Deliver community-based football programs including:

Before and After School Programs
Football in Schools
All-ability Programs
Multicultural Settlement Programs (MSP) and Multicultural Youth Programs (MYP), in collaboration with settlement agencies.

Deliver and Manage:

Football in the Community Programs
Women & Girls Social football initiatives
Develop and initiate all-ability football programs
Deliver Summer Football
Match day management of Futsal competitions
Lead and coordinate the casual workforce with the Whitsunday Coast region.

Key Performance Indicators

• A performance and development agreement will outline your expected performance standards and business goals as well as skills improvement

• The agreement will ensure that the objectives for this role are regularly set and their achievement measured to assist you to effectively manage your activities, determine how successful you have been in delivering the particular benefits sought and gauge any further development or training you need to do to develop your career
The detailed quantitative and qualitative measures are agreed upon on an annual basis within the areas below:

• Reaching agreed targets in school-based programs

• Launching agreed social / participation programs at Mackay Football Park (Summer 6's, Community)

• Identification and implementation of new participation opportunities

• FQ development programs meet participation and financial targets in the Whitsunday Coast Region

• Participation numbers in development programs (e.g., junior development, women's football)

• Engagement with diverse community groups (e.g., indigenous, all-ability)

• Successful delivery of competitions (e.g.
leagues, tournaments, carnivals)

• Customer Satisfaction; participant satisfaction surveys
Essential Knowledge, Skills and Behaviour Required

• Attained or willingness to attain AFC C license or Football Australia recognised equivalent.

• Ability to work individually and as part of a team

• FA community coach educator tutor experience (advanced instructor qualification is an advantage) or Teaching experience.

• Work experience in a regional environment.

• Football knowledge and playing/coaching experience.

• Demonstrated organizational and administrative skills with the ability to plan, coordinate and execute tasks and projects through to completion whilst meeting deadlines, and balancing competing demands.

• Ability to work with limited direction to initiate procedures

• Adaptability, enthusiasm, and motivation with a "can do" attitude

• Can think strategically and encourage stakeholder collaboration

• High-level communication skills, particularly presentation skills and the ability to teach and inspire others

• Dedicated and mature approach to providing exceptional customer service

• Able to initiate new relationships, build rapport quickly and have the knowledge of dealing with professional administrators and importantly, volunteers

• Demonstrated skills in Microsoft Suite and computer systems
Desirable

• Sports Management / Physical Education or other sport-related tertiary/university degree

• Experience in working with volunteers
The employee will require:

• A valid Blue Card (Working with Children check)

• Current First Aid Certificate

• Current and valid driver's license

• The right to work full time within Australia.

HOW TO APPLY:
Please submit your application by clicking ' Quick Reply' no later than COB on Friday, 29 August 2025.

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