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Call Centre Operator

2 weeks ago

Mackay, Queensland, Australia Tropical Coast Plumbing Full time $60,000 - $80,000 per year

Tropical Coast plumbing is a Mackay based plumbing company that completes domestic and commercial maintenance as well as insurance reporting and repairs. We are currently the highest rated plumbing company on the Whitsunday coast due to the fact our customer service is second to none. We utilise app technology to make your job easier and our customers happier. Our team of plumbers and administrators combined knowledge mean we are one of the best in the business.

About the Role:

Tropical Coast Plumbing are based in Rockhampton, Mackay and Townsville in Queensland Australia and are currently seeking a Call Centre Operator to join our expanding team in Mackay. We are currently looking for new team members to join our team which is rapidly growing

This is High Volume call centre and we are seeking individuals who thrive in a busy and fast paced environment.

Your role will involve but not limited to:

  • Permanent Full time (7:30am to 4:30pm - Monday to Friday)

  • Scheduling jobs for our technicians

  • Completing invoicing and quoting (including Purchase orders)

  • General Office Administrative duties as required

  • Handling enquiries via email, phone & messaging platform

What you will need:

  • Previous experience in Administration work (Desirable)

  • Excellent and confident phone manner, including providing superior customer service

  • Able to work independently and able to prioritise tasks when needed

  • Strong organisational and time management skills

  • Strong written & verbal skills with a high attention to detail

  • Ability to multi-task and adapt to different situations

  • Current Driver's licence

  • Previous Experience in a fast-paced environment

WHY JOIN OUR TEAM?

At Tropical Coast plumbing we offer:

  • Employee recognition (including Performance Bonuses, loyalty rewards)

  • Working within a supportive professional team in a fun friendly environment

  • Full Training provided and ongoing support

  • Various role, which offers new challenges and learning opportunities

  • Working and learning together to create something great

  • Opportunity for career progression

  • Family-owned business

  • Employee benefits available to staff

  • Team activities (Team BBQ's, Lunches, Events)

This is a fantastic opportunity for an individual who wants to grow themselves in a team who are passionate about what they do. If you have a can-do attitude, we want you to come and join our team

How to Apply

If you feel that this is the role for you, please apply via SEEK, attach a brief cover letter and your up to date resume, outlining your suitability for the position. Applicants must have full Australian working rights or be permanent residents to be considered for this role. Those who are looking for sponsorship will not have their applications accepted.