Cclhd - Reception And Customer Service Manager

Employment Type: Permanent Full Time Position Classification: Health Manager Remuneration: $84,436 - $11,2331 per annum Hours Per Week: 38 Location: Gosford Hospital Requisition ID: REQ605057 Applications Close: Thursday 18 September at 11:59 pm 2025 Interview Date: 21 September 2025 Lead with heart.
Manage with purpose.
Are you a people-first leader who knows how to turn a busy front desk into a warm, welcoming hub of calm, clarity, and connection? Do you thrive in fast-paced environments where no two days are the same and your leadership makes a real difference?
We're looking for a Reception & Customer Service Manager to lead Gosford Hospital's front-of-house operations.
This is more than just managing reception desks, and cashering, it's about inspiring a team, improving the experience of thousands of patients and visitors, and driving real change in how we deliver care, service, and support.
About the Role
As the Reception & Customer Service Manager at Gosford Hospital, you will lead a team of around 27 staff who work across four key areas

The CCLHD Switchboard
Reception for Patient Enquiries
The Conference Centre
The Cashier Service

Your job is to make sure these areas run smoothly every day.
You will support your team, help them grow, and make sure everyone provides excellent customer service.
As well as work closely with other hospital teams, solve problems, and look for ways to make things better.
This includes improving systems, using technology, and training staff.
You will be involved with helping with emergency planning, support the hospital's paging and phone systems, and make sure cash handling is done properly.
This is a busy and rewarding role where you can really make a difference to patients, visitors, and staff.
For more information about this role, please view the Position Description About You

Are confident supporting and developing staff, including training, coaching, and performance management.
Have strong leadership experience, especially managing customer service or front-of-house teams.
Have great communication and people skills – friendly, approachable, and professional.
Are able to follow and support emergency procedures and business continuity plans.
Enjoy solving problems and finding ways to improve services and systems.
Have experience with call centres, reception, or similar high-volume service areas.
Are comfortable working with telecommunications systems and technology (experience with paging systems is a bonus).

Applicants must have current work rights in Australia or be a permanent resident or citizen.
Unfortunately, we cannot consider applicants who do not meet this requirement.
Benefits

Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.
Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family.
Plus, access discounted private health insurance.
Participate in ongoing training, development, and career growth opportunities.
Work within a culture that embraces innovation, continuous improvement, and the NSW Health CORE values.
Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information? For role-related queries, please contact
Cindy Hoad on: Phone: 02 4320 3558 Email: cindy.hoad@health.nsw.gov.au
Click here to find out more about applying for this position.

Working for Central Coast Local Health District - NSW Health
Central Coast Local Health District is committed to implementing the Child Safe Standards.
Central Coast Local Health District is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process.
You're also welcome to reach out to Nathan Bramston in our Aboriginal Workforce Development Team at CCLHD-Aboriginal Workforce@health.nsw.gov.au or call 02 4320 3519 for one-on-one support.
Vaccination Requirements
All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive (PD2024_015).
This includes:
Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.
Category B positions: Vaccination is recommended but not mandatory.
Applicants must provide appropriate evidence of compliance prior to commencement.
For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.
NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines.
However, COVID-19 vaccination is not a condition of employment.
Additional Information
An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.
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