Call Centre Team Leader

4 weeks ago

Brisbane, Queensland, Australia Motorama Full time
Add expected salary to your profile for insights Are you an inspiring team leader with a passion for people, performance, and great customer experiences? Big Box Cars is on the hunt for a Call Centre Team Leader who can lead from the front, support a growing team, and help drive our continued success in the automotive industry.
If you're ready to take the next step in your leadership journey in a fun, fast-paced environment, we want to hear from youAbout us Big Box Cars is not your typical used car dealership.
We stock and sell hundreds of cars monthly, all under one big roof.
We have over 1000 reviews from customers who enjoyed our unique and innovative way of buying a pre-owned vehicle.
We offer a 'haggle-free' fixed price promise and a 48-hour money-back guarantee, amongst other benefits.
Our business model is built around innovation, care, agility, and transparency.
Our goal is to deliver a customer-focused buying journey that surpasses any other car retailer in Australia.
Key responsibilities (No Cold Calling)Lead, support, and mentor a team of inbound call centre operators Set the standard for customer engagement and communication excellence Monitor team performance and provide regular coaching and feedback Drive appointment setting, lead management, and data accuracy Foster a positive and energetic team culture Work closely with management to improve processes and customer outcomes About you Previous experience in a call centre or sales leadership role Confident communicator with a strong customer focus Skilled at motivating and mentoring a team Organised, proactive, and results-driven Passionate about hitting targets and celebrating wins Professional, reliable, and committed to success Why work for Big Box Cars?Lead a passionate and driven team in a growing business Be part of a company that values innovation and initiative Opportunities for career development and advancement Fun, supportive team culture with full training provided Easy southside location with free onsite parking If this sounds like you and you are keen to be part of a great team, then hit the apply button now and please provide a mobile number that you are available on throughout the daytime.
Unlock job insights Salary: (Insert expected salary here)Number of applicants: (Insert number)Skills match: (Insert skills match info)Your application will include the following questions: Which of the following statements best describes your right to work in Australia?The Motorama Group has been a Queensland icon for over 50 years.
The business started in 1959 as a BP service station on the Gold Coast, founded by Jan Woelders to assist with motoring needs.
The group has grown to become one of Queensland's largest family-owned automotive retailers, with multi-franchise dealerships across Brisbane's southside.
Source: Extracted from the company's website.
About the Motorama Group The Motorama Group has been a Queensland icon for over 50 years.
The business originated in 1959 as a BP service station on the Gold Coast, started by Jan Woelders.
The group has expanded into one of Queensland's largest family-owned automotive retailers, with multiple dealerships across Brisbane's southside.
Source: Extracted from the company's website.
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