Call Centre Performance Leader

1 week ago


Brisbane, Queensland, Australia beBeeCoaching Full time $63,000 - $77,000

About this Role

As a passionate Coach, you'll guide new call centre consultants through their onboarding experience.

You'll provide real-time support, mentorship, and feedback to build confidence, develop skills, and uphold high-quality call standards during the critical nesting phase.

Key Responsibilities:

  • Provide day-to-day supervision, training and coaching to new consultants during their onboarding phase
  • Facilitate workshops, huddles, and call calibrations to reinforce best practices
  • Deliver real-time, constructive feedback to drive continuous improvement
  • Act as the first point of contact for queries and escalations from new team members
  • Monitor key performance metrics including call quality and customer satisfaction
  • Collaborate stakeholders to ensure seamless onboarding


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