Senior Call Centre Manager

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iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products, such as insurance, energy, and loans. We're a values-led business that thrives on collaboration and innovation, all while keeping our customers at the heart of everything we do.

We're seeking an exceptional and outstanding results-driven Senior Call Centre Manager to lead our Compare the Market and iSelect General Insurance outbound call centre. In this role, you'll own the execution and delivery of performance, inspire and empower leaders and agents to build a high-performance culture that fuels growth. This is not a strategic overseeing role, this is a hands-on, leading from the front, high-visibility sales role.

• Lead and motivate high-performing sales teams to consistently exceed revenue targets and deliver exceptional customer experiences.
  
• Develop and coach sales leaders to sharpen their skills, boost confidence and drive results.
  
• Oversee workforce planning and capacity management, ensuring appropriate coverage and resourcing to support performance and service-level expectations.
  
• Design and implement powerful incentive programs that directly reward sales success and fuel competitive performance.
  
• Collaborate cross-functionally to remove sales blockers and accelerate pipeline growth.
  
• Streamline sales processes and leverage tools that enhance efficiency, increase conversions, and maximise performance.
  
• Foster a results-driven culture grounded in accountability, high engagement, and outstanding customer outcomes.
  
• Lead change management initiatives that improve sales processes, customer experience, or regulatory outcomes, and ensure frontline adoption.
  

At Compare the Market and iSelect we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success, we also provide:

• Vibrant and social community who have annual celebrations, family fun days and regular events.
  
• Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave.
  
• Employee discounts on Car, Home, Travel insurance.
  
• Income protection insurance provided to support you in the event of non-work-related illness or injury.
  
• Attractive salary package and rewarding commission structure based on performance.
  

You're a highly motivated, self starter, people-focused leader who thrives in high-volume, sales-driven and results driven environments and knows how to deliver results while building an engaged, high-performing team.

• 5+ years in senior contact centre leadership, with proven success in driving sales, efficiency, and culture.
  
• Demonstrated results showing a history and pedigree of consistently out performing sales and related metric targets.
  
• Strong ability to coach and develop leaders, building scalable performance systems and routines.
  
• Deep understanding of sales KPIs, compliance, productivity metrics, using data to drive strategic change.
  
• Hands-on experience with dialler strategy, CRM platforms, and workforce management tools.
  
• A track record of designing incentive programs that motivate teams and align with commercial goals.
  
• Strong stakeholder management skills, with experience leading change and embedding continuous improvement.
  

At Compare the Market and iSelect we're proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.

Compare the Market and iSelect are committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto and General Holdings Group without your consent.

• Mid-Senior level
  

• Full-time
  

• Other
  

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