Operations And Customer Service Analyst

2 weeks ago

Sydney, New South Wales, Australia Independent Reserve Full time
About the Job We are looking for a motivated and detail-oriented Operations & Customer Service Analyst with strong crypto knowledge and a sharp eye for fraud detection to join our Sydney-based team.
In this dual-focused role, you\'ll be the voice of Independent Reserve, resolving customer queries and issues with empathy and accuracy, while also being a first line of defense against scams, fraud, and suspicious account activity.
As a senior team member, you'll be responsible for escalations, supporting vulnerable customers, and identifying potential fraud risks before they escalate.
You'll collaborate with teams across the business — including Compliance, KYC, and the OTC desk — and be trained to use blockchain analytics and internal systems to investigate and mitigate risks.
This is a fantastic opportunity for someone who enjoys problem-solving, fraud prevention, and building trusted customer relationships in the fast-paced world of crypto.
An integral role with plenty of growth and development opportunities.
Key responsibilities will include: Problem solve and respond promptly and professionally to customer queries Investigate and monitor suspicious activity to help detect and prevent fraud and scams Use blockchain monitoring tools to identify and investigate suspicious activity Perform investigative calls and assist the compliance team in analysing customer activity Stay updated on crypto-specific fraud trends, scam typologies, and crypto risks Collaborate with internal stakeholders across Compliance, KYC, Product, and Support for holistic case resolution Deliver an exceptional and personal experience that builds trust and loyalty with each customer About you Experience and skills we are looking for:2+ years of experience in customer service or fraud detection, with a willingness to work across both fraud detection and customer issue resolution (fintech experience is advantageous but not essential)Experience in financial fraud, scams, or crypto risk environments (preferred but not essential)Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing service quality Knowledge of Bitcoin and other cryptocurrencies Excellent written and verbal communication skills Ability to communicate with customers at both technical and non-technical levels Proven ability to solve and defuse difficult situations with customers Other skills and experience which would be ideal: Familiarity with cryptocurrency trading mechanics and blockchain technology (transactions, wallets, etc.)Experience in financial fraud, either at a cryptocurrency exchange or within financial services What we offer A competitive salary A challenging and rewarding role in the dynamic crypto industry A winning, fun, hard-working team Ongoing learning and support Great career development opportunities in a growing company This is an in-office role, so please do not apply if you are looking for a hybrid or remote opportunity.
Employment details Seniority level: Associate Employment type: Full-time Job function: Other
#J-18808-Ljbffr

  • Senior Data Analyst

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Join to apply for the Senior Data Analyst role at NSW Department of Customer Service Join to apply for the Senior Data Analyst role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service.Your actual...

  • Lead Analyst

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Join to apply for the Lead Analyst - Data role at NSW Department of Customer Service Join to apply for the Lead Analyst - Data role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service.Your...

  • Senior Data Analyst

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Data Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Data Analyst role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay...

  • Senior Data Analyst

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Data Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Data Analyst role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay...

  • Assurance Analyst

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Assurance Analyst role at NSW Department of Customer Service Base pay range: A$113,574.00/yr - A$125,720.00/yr Assurance AnalystClerk Grade: 7/8Annual Salary Range: $113,574 - $125,720 + superannuationEmployment Type: 1 x Ongoing, Full-time & 1 x Temporary (6 months), Full-timeLocation: Hybrid work arrangement with attendance at...

  • Assurance Analyst

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Assurance Analyst role at NSW Department of Customer ServiceBase pay range: A$113,574.00/yr - A$125,720.00/yrAssurance AnalystClerk Grade: 7/8Annual Salary Range: $113,574 - $125,720 + superannuationEmployment Type: 1 x Ongoing, Full-time & 1 x Temporary (6 months), Full-timeLocation: Hybrid work arrangement with attendance at our...

  • Senior Analyst Programmer

    2 weeks ago

    Sydney, New South Wales, Australia Graincorp Operations Full time $155,000 - $175,000

    Role: Senior Analyst Programmer Location: SydneySalary Range: $155k - $175k (inclusive of superannuation)What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and...

  • Lead Analyst

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Lead Analyst - Data role at NSW Department of Customer ServiceJoin to apply for the Lead Analyst - Data role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay...

  • Senior Data Analyst

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Data Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Data Analyst role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with...

  • Senior Manager Business Analyst

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Manager Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Manager Business Analyst role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...