Assurance Analyst

Join to apply for the Assurance Analyst role at NSW Department of Customer Service

Base pay range: A$113,574.00/yr - A$125,720.00/yr

Assurance Analyst
Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: 1 x Ongoing, Full-time & 1 x Temporary (6 months), Full-time

Location: Hybrid work arrangement with attendance at our Sydney McKell office required 2-3 days per week

About the opportunity

We\'re looking for a Project Assurance - focused team member to join Portfolio, Management and Assurance (PMA) as our new Assurance Analyst. In this role, you\'ll work as part of the Portfolio Assurance team to ensure Department of Customer Service project delivery teams adhere to Assurance policies and frameworks, as well as driving continuous improvement across one of NSW Government\'s largest portfolios. The purpose of the Assurance Analyst is to manage the effective delivery of projects and programs across the portfolio, provide recommendations to help projects get back on track, ensure projects adhere to the Gateway Policy and manage knowledge sharing platforms to ensure they are current and fit-for-purpose. This role is responsible for providing oversight across several critical assurance activities, including overseeing ongoing project assurance through independent assurance reviews, periodic reporting on close out actions and recommendations, reporting on all assurance activities, processes and impact, analysis of trends and insights emerging from various policies and frameworks and the identification and implementation of continuous improvement initiatives. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

About you

You are a confident communicator and advisor with demonstrated experience in project delivery, governance and assurance. You have a strong project delivery background, with an understanding of project governance and strong analytical skills to systematically evaluate a project\'s health, viability, and alignment with objectives to make recommendations. You will have strong interpersonal and communication skills including the ability to present analysis, findings and assurance recommendations verbally or in a written format.

Your responsibilities will include

• Coordinate the management of the planning and scheduling of all assurance reviews activities to align with the requirements of each project
• Coordinate data capture for projects registration and monthly status reporting to ensure alignment within the frameworks established under organisational and divisional plans
• Participate and contribute on assurance reviews, including interviewing stakeholders, collecting information, reviewing documentation and drafting assurance reports to ensure quality outcomes
• Gather and prepare information resulting from assurance reviews for senior Executives to present the data and support informed decision-making
• Coordinate the monthly billing process including interagency recharges, to organise the review of cost chargeback
• Report and escalate the overdue reviews recommendations to the senior Executive to ensure recommendations are implemented in a timely manner
• Liaise with key agency stakeholders to ensure project information and reporting is updated on a regular basis

About us

The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting innovative technologies to make government work better. The Department of Customer Service is a regulator and service provider, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work within our Portfolio Management and Assurance (PMA) team within the Policy, Strategy and Governance division. PMA is a centralised Portfolio Management Office that manages and supports the investment portfolio and investment lifecycle for DCS.

How to apply

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role. Note that further assessments may be required as part of the recruitment process.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.

Closing Date: Friday 19 September 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here. If you require adjustments in the recruitment process, please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.