Broker Onboarding Specialist

4 weeks ago

Melbourne, Victoria, Australia Connective Full time
Broker Onboarding Specialist
Permanent full-time opportunity
A strong and high performing culture
Hybrid working arrangements

About us
Connective is Australia's largest and most innovative mortgage and asset finance aggregator and the preferred choice for leading brokers.
Our customers are mortgage and asset finance brokers and we are driven to be the business partner they can't imagine doing business without.

With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

The Role
Our Broker Onboarding Specialist is responsible for providing operational and administrative support to our national sales team with a specific focus on ensuring new broker members are onboarded efficiently and professionally.
Working in a small, collaborative team you will be responsible for:

Processing onboarding applications and agreements for brokers joining Connective
Providing exceptional customer service to brokers as the first point of contact in their customer journey with Connective
Ensuring compliance in line with regulatory and business requirements
Ensuring the CRM database is accurately maintained

About you
Your exceptional customer service skills, as well as your dynamic and enthusiastic approach, will see you excel in this role.
You are inquisitive, results focused with meticulous attention to detail and can manage a variety of competing tasks and your time accordingly.

You will also have:

At least 1-2 years' relevant experience in a customer support/processing role
Experience within the mortgage broking, third party banking or finance industry is advantageous but not essential
Sound knowledge of Microsoft Office Suite / CRM and database systems
Strong verbal and written communication skills
Strong stakeholder management skills
Excellent attention to detail

The Benefits
As a valued Connective team member, you will be rewarded with:

A dynamic and supportive team culture
Progressive leave policies including birthday leave
An awesome new office space with views of the city and lunchtime table tennis
The opportunity to develop your career with an industry leader.

To Apply
Please copy and paste the following link and click on the Apply now button in the top right corner.

https://employmenthero.com/jobs/position/d38fd8eb-46b1-495d-8106-6f4cbcab5bfe/
Please include a resume and a short video explaining your suitability for this position.
To record your video, click on the Record your video now button.

All applications will be handled with strict confidentiality.
For further information, please visit https://www.connective.com.au/careers
Email us at *******@connective.com.au for the Position Description or for any further assistance.

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