Workforce Controller

Workforce Controller

Play a vital role in ensuring our Train Services run safely and on time
Fixed-Term 18month Full-Time role
24/7 shift rotation with 5 Weeks Annual Leave and 20% Leave Loading

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport.
We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects.
With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver.
You could be one of our 3100 committed team members who are up to the challenge.
About the role
The Workforce Controller coordinates and administers the Roster for all V/Line Passenger Locomotive Train Crews.
They ensure effective and cost-efficient rostering of qualified train crews across all Train Crew depots and contribute to the provision of the best possible equitable train services.
Workforce Controllers also complete day-of-operation and disruption management tasks on a daily basis.
Key Accountabilities include:

Responsible and accountable for implementing the master roster for train crew, ensuring a balanced work allocation while adhering to all awards/EBA Agreements and business rules.
Maintain the currency of roster data on the system, ensuring the rosters comply with rostering principles and rail safety.
Ensure adequate roster coverage for planned and unplanned disruptions, ensuring all services have driver coverage.
Allocate operational rosters in line with FAID requirements, and ensuring rosters cater for training, accreditation/reaccreditation, leave, occupations, special events and public holidays.
Manage the IT system in relation to rostering, e.g.
data entry of train crew times.
Other tasks include arranging accommodation for drivers and organising and booking relevant doctors and pathology appointments for the train crew.

This role operates on a 24/7 rotating roster and is based out of Southern Cross Station in Melbourne.
Due to operations requirements and systems access, it requires on-site attendance and does NOT allow for remote or hybrid working arrangements.
About you
You have experience in large-scale rostering environments, ideally within the transport or rail industries.
You are a strong communicator, provide superior customer service and can build rapport quickly.
Our ideal candidate will possess the following:

Previous rostering experience in an operational environment would be advantageous, as is experience managing disruptions and supporting daily operational duties.
You will have excellent written and verbal communication skills and be able to work in a team environment.
Prior experience applying EBA's is desirable, as is the ability to apply complex information accurately under pressure.
Proficient in MS applications and able to produce high-quality business reports by applying analytical processes to mixed data sets to develop insights.
Ability to work on a rotating 24/7 shift basis, including weekends and public holidays.

Importantly you align to V/Line's core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.
If your skills or experience don't exactly match our listed requirements, we still encourage you to apply.
We value diverse perspectives and believe in the potential for growth and development.
What we can offer
In addition to free Myki travel, we offer:

Community impact – Make a genuine difference.
Work in a role that connects Victorians, every day.
Huge potential – We're transforming, and you can to.
Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space.
Join a fast-paced and exciting organisation.
Collaborative team – You'll be part of a broader supportive team.
Surround yourself with talented, passionate peers.
Flexible working – We support flexible working.
Work in a way that supports you to thrive in your role.

Salary for this role will be paid in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.
This role is classified as a SNR OFF 1.1 – 1.3 ($62.67 - $66.55 per hour).
You will commence at SNR OFF 1.1 and increase to the next level on each 12 month work anniversary until SNR OFF 1.3.
This is an 18-month fixed-term, full-time opportunity with 5 weeks annual leave, 20% leave loading, superannuation, and free Myki for metro and regional travel.
Apply Now
For more information about this opportunity or to get a copy of the Position Description, please email Steve Hutcheson at steve.hutcheson@vline.com.au
The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
These assessments may commence during the application period.
We are committed to ensuring a comfortable and accessible recruitment experience.
If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at Talent Support@vline.com.au or 1800 800 007 for confidential support.
Recruitment Process
This role is a Medical Category 4 position.
At V/Line, safety is our priority.
Successful applicants will undergo relevant pre-employment checks to meet our safe working standards.
In addition, V/Line employees are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
The expected start date for this role will be from early to Mid October.
Applications close: 11:59pm on Wednesday, 10th October 2025
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 or Asset Management Enterprise Agreement 2023).
(delete if IECS or SPEECS position)
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve.
We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.
We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
We proudly acknowledge First Peoples of Victoria.
We acknowledge their ongoing strength in practicing the world's oldest living culture.
We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

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