Human Resource Manager

General

• Working with Line Management groups to build and implement Human Resources solutions in line with business needs.
• Providing recommendations and solutions covering multiple areas of Human Resources, including employment/education training, employee development, communications, compensation, benefits, record administration, employee or labor relations, organizational or resource planning, change management and other services.
• Providing interpretation and counsel to Line Management regarding policies, programs and practices.
• Researching issues and developing solutions to resolve business issues.
• Developing and implementing new policies, practices and programs to meet organizational and Line Management needs.

Talent Management

• Oversee talent acquisitions practices.
• Partner with hiring managers to provide advice and guidance on recruitment and selection strategies and processes.
• Build awareness of equal employment opportunity and legislation, ensuring compliance with policies and procedures.
• Partner with hiring managers in the facilitation of effective recruitment and selection processes.
• Support managers through the staff exit process.
• Conduct exit interviews and report data confidentially for improvement purposes.

Employee Relations

• Assist business leaders in the application of the ethical decision making to achieve organisational goals.
• Provide technical guidance and undertake resolution of misconduct and grievance related matters in accordance with policies, procedures, industrial instruments, legislation and best practice.
• Support the development of policies, procedures and supporting documents.
• Advocate procedures and build awareness of HR governance practices.
• Meet regularly with staff and provide general support in all employee relations matters.

Performance Management

• Lead the monitoring and reporting of the KPI setting and Professional Development Plan.
• Support managers with the completion of performance plans and identification of development needs.
• Promote an environment that supports organisational culture and values, continual improvement.

Learning and Development

• Mentor members of the wider HR team.
• Promote a learning culture.
• Develop and conduct training programs.

Workforce data management and analytics

• Support the collation of accurate workforce data to inform HR strategy development.
• Partner with managers to build understanding and awareness for workforce trends and identify workforce initiatives that improve on workforce engagement and productivity.

Culture Management

• Champion and promote Award Global values.
• Ensure staff are aligned with the values, core purpose and demonstrating the desired behaviors.

General Advisory Services

• Consult and provide stakeholders with timely and accurate advice and support on key matters.
• Guide and advise client group on the full HR procedure and guideline suite.
• Work as a technical partner to the client group in the resolution of HR and workforce issues; providing consistent and streamlined advice when coaching, supporting and providing solutions to business leaders.

Staff Relationship

• Build strong relationships with staff across the organisation and actively contribute to cross departmental engagement.

Payroll

• Attendance and payroll management

Essential

• Bilingual Mandarin & English.
• Significant 5+ years of experience in a similar role as in-house HR Manager within financial service industry.
• Tertiary qualification in Human Resources Management, Business Management, or a related discipline.
• In-depth knowledge of Human Resource organizational policies and practices. Demonstrated experience in developing human resources policies and procedures.
• Strong knowledge of Generalist Human Resources best practice.
• Excellent communication skills and highly service orientated.
• Knowledge of current employment legislation and practices.
• A high degree of flexibility, adaptability and willingness to learn and grow.
• Human Resources experience in a true generalist capacity; including significant exposure to performance management, recruitment, employee relations and workforce planning.
• Exceptional interpersonal skills; including confidence interacting with senior business leaders, stakeholder management and a flair for engaging people and developing relationships.
• Demonstrated capacity in managing difficult situations with tact, confidence and confidentiality.
• Outstanding organisational skills; including the ability to work accurately, with a high attention to detail.
• A diplomatic and professional dedication; the capacity to operate with honesty and integrity.
• Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.