Intake Officer Financial Inclusion

About Anglicare NT
Anglicare NT is a respected provider of quality human services across urban, regional, and remote areas.
Anglicare NT offers a range of career opportunities in the community and social services sector in a diverse range of fields such as children and youth, family relationships and counselling, refugee and migrant, corporate services, financial counselling, mental health, disability and home care, social enterprises, and specialist homelessness services
We offer great benefits, including:
- Further training and development options.
- Flexible working conditions; five (5) weeks annual leave.
- A strengths-based environment.
We also offer great salary packaging options that can significantly increase your take-home pay.
About the Opportunity
As the Intake Officer, you will expertly assist clients as they navigate financial inclusion intake processes and access relevant services.
You'll conduct initial assessments and ensure referrals are made to the most appropriate financial inclusion programs or other community services.
Your work will also support data collection systems and contribute to analysis and evaluation activities that help shape and improve service delivery.
You'll be actively involved in producing reports, participating in planning and advocacy efforts, and promoting services to the wider community.
This is a role where your skills and passion for helping others will directly contribute to positive change.
This role is based across Anglicare NT Office Sites in the Greater Darwin Region.
What we are looking for:

Relevant qualifications in community services and experience with intake processes, with a willingness to complete Financial Capability Worker modules (CHCSS00077)
Strong understanding of the causes of poverty and social exclusion, and familiarity with local service systems and referral pathways.
Substantial experience in utilising data systems in the community social services sector.
Excellent communication skills, resilience, and a solution-focused approach, with the ability to engage respectfully with people experiencing financial hardship, homelessness, or marginalisation.
Proven ability to manage crisis situations, maintain professional boundaries, and make sound decisions under pressure.
Prior experience or, at a minimum, demonstrated commitment to working respectfully with Aboriginal and/or Torres Strait Islander, and culturally and linguistically diverse clients, communities, staff, and Aboriginal controlled organisations.

Note: The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), section 57 of the Antidiscrimination Act 1996 (NT) and section 12 of the Equal Opportunity Act 2010.
Special Measures vacancies are open to everyone including Aboriginal and/or Torres Strait Islander people.
However, Aboriginal and/or Torres Strait Islander applicants will be granted priority consideration for this vacancy.
As part of the recruitment process, please address the key selection criteria using the online application on the Anglicare NT website.
For further information on this exciting opportunity, please contact the Manager Financial Inclusion on (08) 8985 0***
Applications Close 9am Friday 19 September 2025
Please note: It is a requirement that prior to commencing in this role, you must provide 100 points of identification to confirm Australian citizenship or eligibility to work in Australia; possess a Working with Children (Ochre Card), a current National Criminal History Check (within 3 months) and a valid NT driver's licence.

Experience of working closely with and having a strong understanding of Aboriginal & Torres Strait Islander culture would be considered an advantage.
Anglicare NT is a Child Safe, Equal Employment Opportunity (EEO) employer and strongly encourage Aboriginal and Torres Strait Islander people to apply.
COVID-19 Vaccination Status
Anglicare NT is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases.
The Australian Immunisation Handbook lists the immunisations recommended for healthcare professionals.
Aged Care Support workers are strongly recommended to follow COVID vaccination recommendations provided in
Anglicare NT staff who do NOT work directly with vulnerable people will not be required to provide evidence of COVID 19 vaccination.

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