Customer Service Manager

3 weeks ago

Ryde, Australia White Now Consulting Full time
$100,000 + Super per annum Are you a people person with a passion for outstanding experiences? Join North Ryde RSL Club—at the heart of our community since 1956, we've evolved into a vibrant destination for over 24,000 members.
We offer first-class dining, live entertainment, and a welcoming environment across our main RSL Club in North Ryde and the Sports Club in Eastwood.
As part of our team, you'll help strengthen a tradition of community connection, fun, and hospitality.Why You'll Love This Role: Lead a passionate team to deliver memorable service in busy, diverse venues.
You'll play a key part in shaping a warm and engaging club atmosphere, ensuring every visit is special.
What You'll Be Doing: Inspire and lead our front-of-house team for exceptional customer service.
Oversee smooth operations across departments, ensuring great member and guest experiences.
Implement service initiatives and foster strong customer engagement.
Train, mentor, and develop staff, building a service-driven culture.
Manage feedback and resolve issues quickly, always seeking improvements.
Collaborate with senior management to drive club-wide success.
Working a 6-week rotating roster with a variety of shifts.
What We're Looking For: Proven leadership and a passion for hospitality.
Experience in customer service management, especially in clubs, hospitality, or gaming.
Excellent communicator and problem-solver, leading by example.
Skilled in motivating and supporting teams.
Understanding of club operations and gaming compliance, or willing to learn.
Why Join Us? Leadership development and clear career growth.
Meals on shift, on-site parking, and EAP wellbeing support.
$100,000 salary + Super and 5 weeks Annual Leave.
Fun, dynamic, and supportive work environment—with many more rewards as a valued team member Ready to jump in? If you love leading teams, creating memorable experiences, and being part of a thriving club, we'd love to hear from you Apply below with your resume and cover letter.

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