Workplace Support Consultant

About MEGTAt MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.
The MEGT Difference We're proud to be certified as a Great Place to Work and understand the importance of work life balance.
Here are some of our meaningful benefits to support you and your career at MEGT: Flexible working arrangements Fully maintained company car14 weeks paid parental leave Know someone great? Refer them and earn a $500 MEGT My Benefits voucher Generous leave entitlements, including 3 paid Christmas close-down days Exclusive discounts on private health insurance (HCF, Bupa, Medibank)Corporate travel rates for personal use Option to buy or cash out annual leave Salary packaging available (non-PBI)Ongoing development with study support Employee Assistance Program (includes Nurse on Call)Retail and entertainment discounts Pro-rata long service leave after 7 years The Opportunity Join MEGT's Apprentice Connect division at our brand-new Ringwood office and support Australia's largest apprenticeship network.
As a Workplace Support Consultant (WSC), you'll play a key role in helping apprentices and trainees stay on track through regular check-ins and early support, ensuring a smooth start to their apprenticeship journey.
Key responsibilities will include: Conduct check-ins with apprentices and trainees.
Build rapport quickly to encourage session attendance and engagement.
Identify potential issues early and refer to mentors or other support as needed.
Deliver excellent customer service via phone and email.
Accurately document interactions, progress, and outcomes in a timely manner.
Support employers and stakeholders with information about apprenticeship pathways.
Maintain strong admin and reporting standards aligned with program requirements.
Please note this is a maximum term 12 month parental leave cover.
About you You're a proactive, personable self-starter who's passionate about customer service and making a positive impact in the community.
You will bring: Confidence working autonomously, with strong self-motivation.
Ability to manage competing priorities and effectively organise time.
Excellent customer service and interpersonal skills.
The ability to build rapport quickly and establish trust.
High attention to detail with accurate data entry and documentation skills.
High level of computer literacy across a range of devices and programs.
MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse.
The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.
The MEGT Commitment At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.
Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace.
We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT.
Learn more about our commitment here.
How to Apply Ready to find your ME with MEGT? Click 'Apply' to submit your application.
If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.
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